F&B Manager

Role DescriptionWe are looking for an experienced and customer-focused F&B Manager to oversee daily food and beverage operations, lead the service team, and ensure excellent food quality, customer service, and operational efficiency. The successful candidate will be responsible for achieving business targets while maintaining high standards of hospitality.Key ResponsibilitiesOversee daily food and beverage operations across restaurants, cafés, bars, or hotel outlets.Lead, supervise, and motivate F&B staff to maintain high service standards.Prepare staff schedules and ensure sufficient manpower during operating hours.Monitor food and beverage quality, presentation, service, and customer satisfaction.Handle customer feedback, complaints, and special requests professionally.Monitor sales, revenue, operating costs, and F&B performance.Manage inventory, stock levels, purchasing, and supplier coordination.Monitor food and beverage costs and minimise wastage.Ensure proper cash handling, billing, and POS procedures.Coordinate with kitchen, service, housekeeping, purchasing, and other departments.Develop and implement promotions, menus, and initiatives to increase sales.Train and coach staff on service standards, product knowledge, and company procedures.Ensure compliance with food safety, hygiene, health, and workplace safety requirements.Conduct regular inspections of dining areas, kitchens, equipment, and storage areas.Prepare sales, inventory, cost, and operational reports for management.Monitor customer reviews and implement improvements to enhance guest satisfaction.Assist with events, functions, special promotions, and VIP arrangements.Ensure all F&B operations comply with company policies and service standards.Perform other management duties as assigned.QualificationsDiploma or Bachelor’s Degree in Hospitality, Hotel Management, Food & Beverage Management, or a related field.Previous experience in F&B management or a senior hospitality role is preferred.Strong knowledge of restaurant, café, bar, or hotel F&B operations.Previous experience managing and supervising a team.Strong leadership, communication, and customer service skills.Good knowledge of inventory control, food costs, budgeting, and revenue management.Familiarity with POS and F&B management systems.Strong organisational, analytical, and problem-solving skills.Professional, proactive, and results-oriented.Able to work under pressure and manage multiple operational responsibilities.Willing to work flexible hours, shifts, weekends, and public holidays when required.