F&B Operations Manager

INITIA Group is looking for an F&B Operations Manager - Indonesia!Job Level: Senior ManagerialSalary: IDR 17,000,000 – 25,000,000Work Schedule: TBDDepartment: Food & Beverage OperationsLocation: Jakarta, IndonesiaOverall Job Objectives: We are looking for a highly driven and experienced F&B professional to oversee the daily operations and overall performance of all INITIA Group's F&B outlets in Indonesia.This role will supervise Restaurant Managers at each branch and ensure that all locations maintain operational excellence, consistent service quality, and achieve their financial and service targets. The ideal candidate should possess strong leadership capabilities, business acumen, and the ability to manage teams and resources effectively within a fast-paced hospitality environment.Core Responsibilities:Oversee and manage the operations of all INITIA Group’s F&B outlets and branches, with a strong focus on Fine Dining or Hotel F&B operationsSupervise and provide leadership to Restaurant Managers across different locationsMonitor outlet performance, ensure consistent execution of brand standards, and identify opportunities for operational improvementReview and analyze daily, weekly, and monthly outlet reports including sales, costs, and profitabilityEnsure all outlets comply with Indonesian safety, hygiene, and licensing regulationsOversee vendor agreements and ensure accuracy and timeliness of billing and supply chain processesSupport and guide outlet-level recruitment, training, and development of service staffConduct performance evaluations for key outlet leaders and foster a culture of accountability and high performanceSet and drive sales targets, promotional initiatives, and service strategies to optimize customer satisfaction and revenueHandle escalated customer feedback or complex operational issues when requiredJob Specifications:Minimum 5 years of experience in Fine Dining or Hotel F&B operations.Strong leadership, communication, and customer service skillsProfessional proficiency in EnglishConversational Mandarin or Korean is an added advantage to support a diverse customer baseExcellent conflict resolution and team management abilitiesStrong understanding of operational budgeting and cost controlAvailability to work within outlet operating hours, including weekends and public holidaysFamiliarity with Indonesian labor regulations and food safety compliance is preferredKey Deliverables:Oversee daily customer service operations to ensure smooth processes, strong profitability, and exceptional guest experiencesMaintain accurate records of financials, vendor agreements, and invoices while ensuring operational complianceEnsure effective communication between customer-facing teams and support departments to strengthen service qualityRespond to customer feedback professionally and implement service improvements where necessaryOversee staff scheduling, payroll coordination, and training programs to build a strong and high-performing teamMaintain operational consistency and service excellence across all locationsAchieve monthly sales, labor cost, and operational performance targetsBenefits of the Role:Guaranteed career growth within one of the leading hospitality groups in Southeast AsiaCollaborative and inclusive work environment that values creativity and innovationMonthly KPI-based incentive (terms and conditions apply)Annual leave entitlementTHR (Religious Holiday Allowance) in accordance with Indonesian labor lawBPJS Kesehatan and BPJS Ketenagakerjaan coverageAnnual performance bonusMedical benefitsOverseas training and development opportunitiesStaff discount across company brandsStaff meals during working hoursINITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.APPLY NOW!