Facilities Manager

Facility ManagerLocation: Dubai, UAE Employment Type: Full-TimeAbout the GroupWe are one of the fastest growing and leading Pet Services Groups in the UAE, bringing together grooming, boarding, daycare, training, transport, retail, and veterinary care under one connected ecosystem across Dubai, Abu Dhabi, and Sharjah.Our philosophy is built on service excellence, operational discipline, innovation, and genuine care for every pet and pet parent who walks through our doors.We are looking for an experienced, professional, and hands-on Facility Manager to take full ownership of the day-to-day operations, team performance, customer experience, animal welfare, and overall performance of an assigned facility.Key ResponsibilitiesTake full responsibility for the overall management and performance of the assigned facility.Ensure excellent customer service and a high-quality experience for pets and pet parents.Manage, supervise, train, and develop facility staff to achieve performance, productivity, and service targets.Oversee daily operations, service delivery, staffing, schedules, and shift management.Ensure high standards of animal welfare, health, safety, hygiene, and cleanliness.Monitor facility KPIs, revenue, operating costs, productivity, and overall profitability.Support budgeting and monitor facility P&L performance and cost control.Drive revenue growth through service promotion, upselling, customer retention, and improved facility utilisation.Handle customer complaints and ensure professional and effective service recovery.Ensure compliance with company SOPs, policies, health and safety requirements, and operational procedures.Maintain accurate operational records, reports, KPI dashboards, and documentation.Monitor inventory, consumables, equipment, and operational supplies, ensuring appropriate stock levels and cost control.Coordinate facility maintenance, repairs, equipment servicing, and third-party service providers.Identify operational issues and implement practical solutions to improve efficiency, service quality, and profitability.Work closely with Grooming, Training, Veterinary, Boarding, Daycare, and other departments to ensure smooth and consistent service delivery.Provide regular operational and performance reports to management and recommend improvements where required.Any other task assigned by the management Requirements3-4 year of proven experience in facility management, operations, hospitality, retail, pet care, or a similar managerial role.Strong leadership, people-management, and problem-solving skills.Excellent customer service and communication skills.Ability to manage a busy, multi-service facility and lead a diverse team.Strong understanding of operational, financial, and commercial performance.Experience managing KPIs, budgets, costs, and team productivity.Highly organised, proactive, accountable, and hands-on approach.Genuine love and care for animals.Flexibility to work shifts, weekends, and public holidays as required.ImportantThis is a full managerial and site-ownership role. The Facility Manager will be accountable for the operational, service, team, customer, KPI, and commercial performance of the assigned facility and is not limited to administrative or supervisory responsibilities.The specific facility assignment and reporting structure will be confirmed by the Company based on operational and business requirements.