Facilities Manager

The Facilities Manager serves as the primary point of contact for a large, multi-site healthcare physician group across its entire portfolio of leased and owned healthcare facilities across the Charlottesville region and surrounding Central Virginia communities. The client's portfolio comprises approximately 286,000 square feet across 43 locations. This is a dedicated role — the Facilities Manager will be focused exclusively on the client portfolio and will serve as the single point of contact for all Practice Managers and facility-related needs across every location.This role is critical to the day-to-day operations, tenant satisfaction, cost management, and overall performance of the client portfolio. The Facilities Manager will work in close partnership with client leadership and practice managers and will be supported by a full team of specialists, preferred vendor relationships, and operational infrastructure.Key ResponsibilitiesSingle Point of Contact & Client RelationsServe as the sole point of contact for all Practice Managers and leadership for all facilities-related needs across every portfolio locationDevelop and maintain effective working relationships with client leadership, Practice Managers, tenants, vendors, and team membersAttend weekly, monthly, and quarterly Practice Manager meetings as directed by the clientRoutinely communicate with client leadership to monitor satisfaction, address concerns, and provide portfolio updatesRespond to and coordinate resolution of all after-hours emergencies — dispatching vetted vendors and keeping client leadership informed throughoutCoordinate tenant move-in and move-out processes including rent start letters (as directed by the client), signage, keys, cleaning, and suite walkthroughsFinancial Management & ReportingDevelop and manage annual operating and capital budgets for each sitePrepare a dedicated 5-year capital plan for each site in the portfolioMonitor and manage expenses against approved budgets; escalate variances promptlyReview, code, and approve property invoices for all property-related expenses per client directionPrepare all reports requested by the client or company leadershipInput and monitor new leases and lease changes into property management softwareVendor & Contract ManagementRegularly bid out vendor contracts and review service agreements continually for competitiveness and service excellenceTrack and document all contract savings achieved through rebidding and renegotiationNegotiate and manage vendor contracts using standardized contract forms to protect the client's interests at every engagementOversee vendor performance and enforce contract compliance across all service categoriesObtain, track, and enforce current certificates of insurance from all vendors and tenants to reduce the client's liability exposureLease AdministrationReview, understand, and enforce lease obligations for all managed propertiesTrack lease expirations, notice dates, and critical lease milestones proactivelyAbstract leases and maintain accurate lease records in property management softwareDetermine landlord vs. tenant responsibility for maintenance and repair items based on lease termsProperty Inspections & Maintenance OversightConduct regular site visits and inspections of all managed properties, with a minimum visit to each facility and tenant at least every other monthInspect and document property conditions including janitorial quality, curb appeal, interior aesthetics, common area standards, signage, and overall tenant experienceWork in coordination with engineering team to develop and oversee a comprehensive preventative maintenance program for each assetEnter and monitor work orders in the Prism work order system; ensure timely completion and follow-throughMaintain and update building safety and evacuation procedures; educate tenants and Practice Managers and perform drills as requiredMaintain property keys and access card systems as directed by the clientInspect and manage vacant areas; recommend and initiate action to improve marketability as neededMaintain an updated vacancy list for the portfolioCommunication & Portfolio AdministrationEffectively communicate property and project updates to client leadership in both written and verbal formMaintain open and frequent communication with all tenants and Practice Managers across the portfolioAssist in facilities coordination for any new assets added to the client portfolioMaintain emergency contact lists for all tenants and vendors; keep up to date at all timesMaintain current contracts for all non-recurring projects and service agreementsQualificationsBachelor's degree and real estate license (or willing to obtain it).Five (5)+ years of facilities or property management, or building operations experience within commercial real estate, medical office, healthcare, or institutional environments.Demonstrated ability to serve as single point of contact across a multi-site portfolio.Experience managing vendors, maintenance teams, operating budgets, and capital improvement projects.Strong financial acumen including budget preparation, expense management and variance analysis.Strong leadership, organizational, communication, and customer service skills with proficiency in CMMS/work order systems and Microsoft Office.