Facilities Manager

Company Description STAY Residential is a build-to-rent real estate development and multifamily property management company focused on creating modern residential communities. Since 2015, the company has provided residents with exceptional facilities and amenities designed for comfort, convenience, and quality of life. STAY Residential offers multiple communities to accommodate diverse living preferences and needs. Flexible lease periods allow residents to choose how long they want to stay, supporting a lifestyle tailored to individual priorities.

Responsibilities

• Develop and oversee planned preventive maintenance (PPM) schedules across all properties.
• Manage reactive maintenance workflows, ensuring rapid response and resolution of resident-reported issues.
• Ensure all building systems, MEP infrastructure, and common areas are maintained to a high standard.
• Conduct regular building inspections and audits to identify and resolve issues proactively.
• Lead and develop a team of technicians and housekeeping staff across multiple properties.
• Set performance targets through scorecards, conduct regular reviews, and deliver training programs.
• Build team capability through SOPs, structured onboarding, and skills development initiatives.
• Manage vendor relationships, service contracts, and procurement of FM supplies and services.
• Monitor FM budgets with a focus on cost control, value for money, and quality outcomes.
• Deliver data-driven reporting on SLA compliance, work order turnaround, and team productivity.
• Ensure compliance with health and safety standards, local municipal regulations, and company policies.
• Coordinate with property management on resident-facing maintenance issues and capital improvement projects.Skills:
• 3-5 years of facilities management experience across multi-building residential, multifamily, BTR, hospitality, or mixed-use portfolios.
• Strong technical knowledge of MEP systems, building, and common area maintenance requirements.
• Experience building and leading maintenance and housekeeping teams, including performance management and training.
• Familiarity with PPM scheduling, CMMS or work order management systems, and SLA-driven service delivery.
• Ability to manage FM budgets, procurement, and vendor contracts with a focus on cost control and quality.
• Detail-oriented approach to inspections, compliance, health and safety standards, and local municipal regulations.
• Strong organizational skills with the ability to manage multiple properties and prioritize competing demands.
• Fluency in English required. Arabic is a strong advantage.
• Bachelor's degree in Facilities Management, Engineering, or a related field is an advantage.
• Ability to work on-site in Riyadh or relocate.Traits We Value:
• Empathetic listener and a persuasive speaker.
• A problem-solver with a can-do attitude.
• Detail-oriented with strong organizational skills.
• Passionate about creating and nurturing community ties.
• Multi-TaskerKPI:
• Achieve and sustain target SLA compliance for reactive and planned maintenance.
• Reduce average work order turnaround time across the portfolio.
• Deliver FM operations within budget, with accurate cost tracking and reporting.
• Maintain high scores on property condition inspections and audits.
• Build team capability measured through training completion, scorecard performance, and staff retention.STAY Family Qualifications: You're not just an employee, you're a builder. You can:
• See patterns in messy markets and move fast without overthinking
• Listen to what landlords and clients need (not what you want to sell)
• Manage ambiguity; you're comfortable in a growing company where processes evolve
• Celebrate wins with your team and own losses without blame-shifting
• Write clearly, report honestly, and communicate bad news early
• Thrive on commission/bonus upside and long-term wealth buildingThis is not for:
• People who need a title and a steady paycheck
• Anyone who views reporting as overhead
• Folks who've never managed people or built a P&LNote: The responsibilities and requirements outlined above are not exhaustive and may be subject to change as deemed necessary by the company.