Facilities Manager

Job PurposeResponsible for managing the overall facility operations of retail stores, including maintenance, security, housekeeping, safety, contractors, budgets, and outsourced FM services. Key ResponsibilitiesManage day-to-day facility operations across all store locations.Oversee maintenance, HVAC, electrical, plumbing, fire & life safety, security, housekeeping, pest control, and other facility services.Manage FM, security, housekeeping, maintenance, and other outsourced service providers.Develop and monitor vendor KPIs and SLAs, including service quality, response time, resolution time, PPM completion, manpower, compliance, and customer/store satisfaction.Conduct regular vendor performance evaluations, review KPI results, and implement corrective actions for underperformance.Verify vendor invoices against actual service delivery and KPI/SLA performance.Prepare OPEX/CAPEX budgets, monitor expenses, and identify cost-saving opportunities.Prepare SOWs, RFQs/RFPs, and tender documents for FM services.Source, evaluate, negotiate, and recommend FM companies and service providers.Conduct regular facility inspections and ensure timely resolution of issues.Prepare management reports covering facility performance, vendor KPIs, costs, incidents, and outstanding issues.Ensure compliance with company policies, safety requirements, and applicable Saudi regulations. RequirementsBachelor's degree in Engineering, Facility Management, Operations, or related field.8+ years of facilities management experience, preferably in retail or multi-site operations.Strong experience in FM contracts, tendering, budgeting, vendor management, and maintenance.Experience managing and evaluating outsourced FM service providers against KPIs and SLAs.Strong communication, negotiation, problem-solving, and leadership skills.Good knowledge of FM procurement, contract management, and cost control.Arabic and English proficiency preferred.