Facilities Manager - Operations

The OpportunityMaxwell Stephens is recruiting a hands-on Facilities Manager for a leading international financial services firm. The UK business is headquartered in a premium London office and supported by a network of regional offices.This is a new role created to strengthen the facilities function. You will own day-to-day operations across London and the regional sites: the building, the suppliers, the safety of the people in it, and the standard of the workplace that colleagues and clients see every day. FM colleagues at the same grade lead on strategy and long-term planning, which leaves you free to concentrate on running a first-class operation.The role suits an FM who likes being visible, keeps a lot of plates spinning at once, and gets things done without being chased. You will report to the Head of the department and work closely with them and the wider corporate services team.What You Will Be DoingHealth & SafetyDeliver H&S inductions for every new joiner and manage the H&S side of onboarding and offboardingRun the DSE programme: assessments, workstation adjustments and follow-upOperate the permit to work system and review contractor RAMS before work starts, making sure contractors are properly supervised on siteInvestigate and record incidents and accidents, identify root causes and trends, and make sure lessons are acted onLead emergency management on site, including fire marshals, first aiders, evacuation drills and business continuity arrangementsCarry out regular site inspections and keep H&S standards consistent across London and the regional officesBuilding operations and maintenanceManage reactive maintenance in London and the regions, from logging the issue to signing off the fixManage the maintenance and M&E contractors: hold them to their SLAs, monitor planned maintenance, and challenge poor performanceAct as the day-to-day contact with landlords and managing agents on building issuesManage operational spend, raise purchase orders, check invoices and look for better value from suppliersCoordinate office moves, small works, furniture changes and churn as the business needs themRegional officesManage the regional offices remotely, with regular site visitsMake sure reactive issues are resolved quickly and that the regional offices meet the same standard as LondonSupport events and client visits at regional sitesWorkplace experienceKeep the London office presented to the standard expected of a premium, client-facing financial services businessSupport events, client visits and wellness initiatives, making sure the space, the services and the logistics are rightSet a service culture where problems are fixed before anyone has to askPeopleManage the additional onsite FM support in LondonLine-manage the onsite IT contractors and work with their employer's line management on performance and day-to-day mattersMake sure IT cover is in place during absences and for eventsSupport the contractors' development and career progressionSecurityAct as Deputy Physical Security OfficerLead the response to reactive security issuesSupport day-to-day physical security arrangementsReportingProduce regular management information on H&S, maintenance, supplier performance and spend for the Head of the departmentAbout YouEssential:An established Facilities Manager with a strong operational track record, ideally in a corporate, financial services or other professional, client-facing workplacePractical, current H&S knowledge: permits to work, RAMS, DSE, incident investigation and emergency proceduresExperience managing contractors and suppliers to agreed service levels, including M&E and reactive maintenanceComfortable line-managing people from outside FM, and supporting their developmentOrganised and calm when several priorities land at once, with the judgement to know what matters mostProfessional and polished enough for a premium corporate environment, but happy to roll your sleeves upWilling to travel to the regional officesDesirable:A NEBOSH or IOSH qualificationFirst aider or fire marshal trainingExperience of multi-site operations, including managing sites remotelyA background in hospitality, front of house or another service-led environment. Many of the best workplace FMs started there, and it shows in the standard they set.Why This RoleReal ownership: you run day-to-day FM across the business, not one piece of itA high-quality, well-invested workplace and an organisation that takes the employee and client experience seriouslyFM colleagues focused on strategy, compliance and long-term planning, so the operational role is yours to shapeA stable, well-established employer with a competitive benefits packageThis role is in a regulated financial services environment, so the appointment will be subject to standard background screening.