Facilities Operations & Sales Manager

Job Title: FM Operations & Sales ManagerSector: Facility ManagementProject: GDCDepartment: Facilities Management & Business DevelopmentReports To: Head of Facility & Business DevelopmentWorking Hours: Regular Working HoursJob PurposeThe FM Operations & Sales Manager is responsible for managing and overseeing Facilities Management operations while actively supporting the growth and development of the GDC Facilities Management business.The role will ensure effective delivery of Hard FM and Soft FM services across assigned facilities in accordance with client Scope of Work (SOW), contractual requirements, KPIs, SLAs, applicable regulations, and industry best practices.In addition to operational responsibilities, the position will identify new FM business opportunities, develop client relationships, support business development activities, prepare technical and commercial proposals, participate in tenders, and convert opportunities into profitable contracts.The position will manage operational teams, subcontractors, suppliers, clients, and other stakeholders to ensure high-quality service delivery, optimal asset performance, client satisfaction, cost control, and sustainable business growth.Key Responsibilities1. FM Operations Management·       Plan, organize, and direct day-to-day FM operations across assigned facilities and sites.·       Manage preventive, corrective, and reactive maintenance activities.·       Oversee maintenance of MEP, civil, architectural, infrastructure, and other facility assets.·       Ensure service delivery complies with contractual requirements, KPIs, SLAs, and client expectations.·       Develop and implement PPM schedules, maintenance plans, inspection checklists, and SOPs.·       Conduct regular site inspections, technical audits, and operational reviews.·       Monitor asset performance, equipment condition, service quality, and maintenance effectiveness.·       Ensure maintenance activities are properly documented and recorded within CMMS/CAFM systems.2. Team & Contractor Management·       Lead and supervise multidisciplinary FM teams, technicians, engineers, supervisors, and support staff.·       Manage subcontractors and service providers to ensure compliance with contractual requirements.·       Monitor subcontractor performance, service quality, manpower, and deliverables.·       Verify subcontractor invoices against completed works and contractual terms.·       Provide coaching, training, and performance management to operational teams.·       Ensure adequate manpower and resources are available to meet operational requirements.3. Client & Stakeholder Management·       Develop and maintain strong relationships with clients, property owners, developers, consultants, and key stakeholders.·       Act as a key point of contact for operational and service-related matters.·       Attend client meetings and service review meetings.·       Address complaints, service issues, and operational concerns promptly.·       Maintain high levels of client satisfaction and retention.·       Identify opportunities to expand services within existing client accounts.4. Sales & Business Development·       Identify and develop new business opportunities within the Facilities Management sector.·       Develop opportunities across Hard FM, Soft FM, Integrated FM, specialized maintenance, and related services.·       Maintain and develop the FM sales pipeline and opportunity tracker.·       Research market trends, competitors, clients, and potential business opportunities.·       Develop relationships with potential clients and business partners.·       Support the Head of Facility & Business Development in achieving revenue and growth targets.·       Participate in client presentations, business meetings, negotiations, and tender discussions.5. Tender & Proposal Management·       Review RFQs, RFPs, tenders, and client Scope of Work requirements.·       Analyze technical, operational, manpower, and commercial requirements.·       Coordinate with Operations, Engineering, Procurement, Finance, and other departments to prepare proposals.·       Develop technical methodologies, manpower plans, service delivery models, and cost estimates.·       Support preparation of commercial and technical proposals.·       Participate in tender clarification meetings and client presentations.·       Ensure proposals are commercially viable and aligned with operational capabilities.6. Financial & Cost Management·       Support annual budgeting and operational cost planning.·       Monitor operational expenses and resource utilization.·       Identify opportunities for cost optimization without compromising service quality.·       Monitor manpower, materials, spare parts, subcontractor, and maintenance costs.·       Support contract profitability analysis and commercial decision-making.·       Review operational performance against budget and agreed KPIs.7. Health, Safety & Compliance·       Ensure compliance with applicable Saudi regulations, HSE requirements, building codes, and engineering standards.·       Promote a strong health and safety culture across all FM operations.·       Ensure appropriate risk assessments and safe work procedures are implemented.·       Monitor compliance with client HSE requirements and contractual obligations.·       Investigate operational incidents and implement corrective actions where required.8. Reporting & Performance Management·       Monitor operational performance against KPIs, SLAs, and contractual requirements.·       Prepare periodic technical, operational, and management reports.·       Analyze service performance, maintenance trends, asset performance, and operational costs.·       Present performance updates and improvement plans to senior management and clients.·       Implement continuous improvement initiatives to improve efficiency, service quality, and profitability.Qualifications·       Bachelor's Degree in Engineering, Facilities Management, Business Administration, or a related field.·       Membership with the Saudi Council of Engineers (SCE) is preferred.·       Relevant professional certifications in Facilities Management are an advantage.·       Experience·       8–10 years of relevant experience in Facilities Management.·       Minimum 8 years of experience in FM operations, preferably within large-scale facilities, integrated FM contracts, commercial properties, residential developments, hospitals, hotels, industrial facilities, or major projects.·       Proven experience managing Hard FM and/or Integrated FM operations.Experience in business development, tendering, proposal preparation, and client relationship management is strongly preferred.Experience managing subcontractors, suppliers, multidisciplinary teams, and major FM contracts.Technical SkillsStrong knowledge of facility systems, building operations, and maintenance strategies.Knowledge of MEP, civil, architectural, and infrastructure maintenance.Strong understanding of PPM, corrective and reactive maintenance.Familiarity with CMMS/CAFM systems.Knowledge of FM KPIs, SLAs, and contract management.Understanding of local regulations, HSE requirements, safety standards, and engineering best practices.Strong budgeting, cost-control, reporting, and resource-planning capabilities.Ability to understand and prepare technical and commercial FM proposals.📩 Interested candidates are invited to share their CVs at: ahmed.linkedincv@gmail.comAlternatively, you may share relevant references with us.Thank you for your support and referrals.