Family Resource Coordinator I

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.Position SummaryThe ideal Family Resource Coordinator (FRC) will have a bachelor's degree in science and at least one year of experience working in Clinical Social Work, Clinical Case Management, Social Services, therapy support or Mortuary Sciences (Funeral Homes, Coroners, Medical Examiners).Family Resource Coordinators work with donor hospital personnel, physicians, and the DNWest team to facilitate the organ and tissue donation discussion and authorization process. This function requires strong and compassionate negotiation skills, and some experience working with grief and crisis management. This is work you can be proud of, standing beside hospital partners and donor families during life’s most complex moments, and helping transform loss into hope for patients waiting for a second chance.Essential Job Duties And ResponsibilitiesWorks with DNWest’s staff and hospital staff to ensure that the authorizing party is identified per Uniform Anatomical Gift Act (UAGA)guidelinesInitiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donationResponds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and DNWest’s staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Accesses donor registries to determine prior authorization for donationCommunicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians, and DNWest’s staffObtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNWest policy and procedureCompletes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNWest’s policy and procedure and obtains follow-up information if requiredVisually assesses donors, interpret charts, document information, and communicate findingsCollaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical courseMaintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessaryProvides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by DNWest to grieving familiesProvides excellent customer service to internal and external partnersCollaborates with hospital staff to provide bereavement support as applicableCollaborates with hospital staff to obtain administrative authorization when appropriateProvides education to hospital staff regarding authorization, family care process, and donation processResponsibilities may be affected by increased donor activity. Performs other duties as assignedFamily Resource Coordinator IMust complete onboarding process and be a FRC I for a minimum of 12 months before applying for advancementBuilds positive, professional relationships with all DNWest’s teams while maintaining and promoting the DNWest’s cultureRepresents organ and tissue donation equallyPossesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals, and donor familiesManages highly stressful situations in a calm and professional manner by using sufficient judgment and discretion at all timesAbility to productively work independently and as a team participant. Accountable to the team and works with the team to meet DNWest’s strategic goalsPresents feedback effectively, maintaining positive relationships, and utilizing customer service skillsMaintains personal/professional balance; works toward resiliencyMaintains authorization rate within acceptable best practice expectationsOnsite PresenceSecures and maintains positive hospital leadership, physician, nurse and ancillary care staff relationshipsAble to share action plans with DNWest and hospital teamsMaintains a supportive onsite presence as appropriateProvides conflict resolutionUtilizes critical thinking skills in the moment to achieve the desired end resultAssessment and PlanningVisually assesses donors, interpret charts, document information and communicates findingsCommunicates and collaborates with the attending physician and other members of the healthcare team to establish rapport, provide education on the benefits of donation, and ensure a collaborative planned approach for the donation discussion and authorization processMaintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessaryDonation Discussion and Family Support Facilitates the donation discussion and authorization process using the Dual Advocacy Fundamentals for potential organ and tissue donor families prior to, during and after death declarationProvides donation discussion core elements, effectively advocates for donation, and accurately completes authorization documentationUtilizes the Dual Advocacy fundamentalsAccesses all pertinent donor registries and assesses for a Document of GiftAble to complete all required documentation and authorization formsEffectively guides and documents the Donor Risk Assessment InterviewAssists with the bereavement support, answers questions, and provide care to both donor and non-donor families as applicableCompletes calls during the donation process (daily update call, post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate. QualificationsPossess knowledge of medical and legal principles of authorization, donor evaluation, and managementHas ability to communicate and present information effectively and concisely within a team environment. Has ability to work productively both independently, and as a team participant with accountability to all other team membersProactive team player who must uphold the core values of the organization which include passion, integrity, and teamworkHas strong conflict management skills as well as excellent written, and verbal communications killsMulti-lingual skills are beneficial. The most common languages spoken are Spanish, Mandarin, Cantonese, and VietnameseCompassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups, and a variety of medical professionalsAble to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectivesMaintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all timesThis individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plansThrives in a fast-paced dynamic environment and adjusts to new priorities as requiredEducation And ExperienceA degree in biological sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field or one year equivalent Organ Procurement Organization (OPO)experienceAt least 2 years’ of experience in working with families, counseling, bereavement, and/or crisis intervention preferredBilingual in English and Spanish preferredSchedule and Travel Requirements:12-hour shiftsAt least 6 shifts per 2-week pay periodTravel throughout our designated service area (mileage reimbursed)Expected to be onsite at partner hospitalsWork every other weekend and some holidaysTraining schedule will varyDonor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.Our job listings’ compensation ranges include location-based differentials but may not be reflective of a candidate’s final base salary. Location differentials are determined by an employee’s home address, associated market data provided by government reporting and processed by Payroll.If selected, Donor Network West’s Recruiting & Compensation Team will provide further detail!Salary data provided by third party sites do not accurately reflect our pay structure.