Field Application Engineer(A78270)

Responsibilities

1. Customer Support & Issue Management- Provide on-site and remote technical support to customers- Collect and analyze customer-reported issues- Support issue reproduction and coordinate with internal teams for resolution- Follow up on issue progress and communicate updates to customers in a timely manner- Maintain clear documentation of issues and technical reports2. Product Deployment & On-site Support- Support product deployment, testing, and on-site validation- Participate in customer visits to understand real-world application scenarios and provide feedback to R&D- Collect customer feedback and support continuous product improvement- Assist customers with daily technical inquiries and ensure stable product operation3. Release Support & Customer Training- Support product releases and customer-side rollouts- Guide customers through basic operation and upgrade processes- Deliver customer training sessions (online or on-site) on product usage and troubleshooting- Support use case and application scenario solution design to help customers better utilize the product4. Activity Support- Support various on-site activities such as exhibitions, roadshows, and customer events- Deliver product demonstrations and technical presentations- Provide technical support during events, including setup, configuration, and on-site troubleshooting- Assist in pre-event preparation and post-event technical follow-up

Qualifications

• Bachelor’s degree or above in Robotics, Mechanical Engineering, Electronics, Computer Science, or related fields- Strong communication skills and customer-oriented mindset- Fast learner with hands-on capability and problem-solving skills- Willingness to travel (approximately 30%)- Strong written and verbal communication skills in both English and German

Preferred Qualifications

• Experience in data analysis (not limited to specific scenarios or tools)- Basic project management or cross-functional collaboration experience- Internship or experience in technical support, testing, or engineering roles