Field Application Technician

At FLEXXON, we foster a culture of innovation, creativity, and inclusivity. You'll have the opportunity to work alongside talented individuals who are passionate about making a difference. We offer a dynamic and supportive work environment that encourages professional growth and recognizes your achievements.If you are excited about the prospect of taking on new challenges, making an impact, and contributing to the success of our products, we would love to hear from you.Job PurposeThe Field Application Technician is responsible for providing technical support to customers and internal teams, managing ReturnMaterial Authorisation (RMA) activities, supporting quality improvementinitiatives and conducting product validation. The role ensures timelyresolution of technical issues while maintaining high standards of productquality and customer satisfaction.Key Responsibilities Technical SupportProvide technical support to external and internal departmentsDiagnose and troubleshoot hardware, software, firmware, and system-related issuesPerform fault isolation and root cause analysis on product failuresAssist and support with product checking / evaluations, technical investigations and testingPrepare technical reports, troubleshooting guides and test procedures RMA (Return Material Authorisation) ManagementProcess customer RMA requests in accordance with company proceduresInspect, test, and evaluate returned products to determine failure causesPerform repair, refurbishment, or replacement where applicableDocument failure analysis findings and corrective actionsMaintain accurate RMA records and service historyMonitor RMA turnaround time and ensure timely customer response Quality SupportInvestigate customer complaints and product quality issuesParticipate in root cause analysis using recognised problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Diagram)Support implementation of Corrective and Preventive Actions (CAPA)Assist in analysing field failure data and reliability trendsVerify effectiveness of corrective actionsEnsure compliance with company quality procedures and industry standards Customer SupportPerform product demonstrations and customer trainingMaintain a professional relationship with customers and provide excellent service Documentation & ReportingPrepare technical reports, and failure analysis documentationUpdate technical documentation and knowledge databasesRecord lessons learned and recommend product improvementsEnsure documentation complies with Quality Management System (QMS) requirements Cross-Functional CollaborationWork closely with Engineering, Manufacturing, Quality, Sales, Supply Chain, and Customer Service teamsSupport engineering investigations and product improvement initiativesCommunicate customer feedback to improve product performance and reliabilityParticipate in technical meetings and project reviewsTechnical CompetenciesHardware and electronic troubleshootingProduct testing and validationRoot cause analysis and failure analysisProcess validation and verificationReading electrical schematics and technical drawingsUse of electronic test equipment (multimeter, oscilloscope, power supply, etc.)Microsoft Office applicationsERP, CRM and RMA management systemsUnderstanding of ESD handling requirementsKnowledgeCorrective and Preventive Action (CAPA)8D Problem SolvingReliability testingEngineering Change Management (ECN/ECO)Soft SkillsStrong analytical and troubleshooting skillsExcellent communication and interpersonal skillsCustomer-focused with a professional service attitudeStrong organisational and time management abilitiesAbility to work independently and within a teamHigh attention to detail and commitment to qualityAbility to prioritise multiple tasks in afast-paced environmentRequirementsDegree/Diploma in Electronics Engineering, Computer Engineering, Microelectronics, or a related majorExcellent communication skills, with proficiency in both written and spoken English and Chinese, as this role involves liaising with our associates in China3-5 years of FAE experienceFamiliarity with Windows and Linux operating systems is preferredExperience with knowledge management systems and practicesUnderstanding of automation and AI technologies and their application in improving workflow efficiencyAbility to work independently and as part of a team, with strong analytical and multitasking skillsBenefitsSelf-Managed, Ownership-Driven Culture that empowers individuals to take initiative and make an impactPerformance-Based Bonuses that reward results, contributions, and value creationPassionate, Energetic, and Innovative Work Culture where ideas are encouraged and collaboration thrivesClear Opportunities for Growth and Development through continuous learning, exposure, and career progression