Field Digital Access Specialist

Company DescriptionFounded in 2016, MACIR Inc. is a Boston-based nonprofit organization dedicated to empowering communities through technology by expanding digital access, providing hands-on support, and creating pathways to opportunity.MACIR partners with housing authorities, libraries, municipalities, nonprofits, and community organizations across Massachusetts and the United States to deliver digital literacy training, affordable technology, internet connectivity, technical assistance, and workforce development programs.Our community-centered approach combines technology with personalized support to help individuals overcome digital barriers, build essential skills, and participate confidently in an increasingly digital world.At MACIR, we value collaboration, innovation, problem-solving, and meaningful community impact.Role DescriptionWe are seeking a dedicated and customer-focused Field Digital Access Specialist for a full-time, field-based position serving communities throughout Greater Boston.The Field Digital Access Specialist plays an important role in bridging the digital divide by providing hands-on technical assistance, digital literacy instruction, and personalized support to individuals and families.Working directly with residents and community partners, the specialist will help people access technology, develop digital skills, troubleshoot technical issues, and confidently use essential online services.Key ResponsibilitiesProvide on-site technical assistance with computers, tablets, smartphones, internet connectivity, and other digital devices.Assist residents with device setup, account creation, software applications, and access to online services.Troubleshoot hardware, software, connectivity, and basic networking issues.Deliver digital literacy training through individual coaching, group workshops, and community bootcamps.Help residents navigate online resources related to employment, education, healthcare, and other essential services.Conduct scheduled visits to community locations, housing developments, libraries, and partner organizations.Document service requests, technical issues, resolutions, and training activities using digital support platforms.Collaborate with internal technical teams and community partners to resolve complex issues and improve service delivery.Support community outreach initiatives that promote digital access and technology adoption.QualificationsCustomer Service & Communication: Strong interpersonal skills, patience, and the ability to communicate effectively with individuals from diverse backgrounds and varying levels of technical experience.Technical Troubleshooting: Ability to identify, diagnose, and resolve common hardware, software, and connectivity problems.Digital Literacy Training: Ability to explain technical concepts clearly and provide practical, hands-on instruction.Technical Proficiency: Familiarity with Windows computers, mobile devices, Wi-Fi networks, web applications, and common productivity tools.Independent Fieldwork: Comfortable traveling between community locations throughout Greater Boston, managing schedules, and working independently.Documentation & Organization: Strong attention to detail and ability to maintain accurate service records and activity reports.Problem-Solving: Resourceful, adaptable, and committed to finding practical solutions that meet individual needs.Experience: Previous experience in IT support, help desk services, field technical support, digital literacy instruction, or a related customer-facing role is preferred.Education: High school diploma or equivalent required. Additional education or certifications in IT support, networking, or digital literacy are a plus.Why Join MACIR?At MACIR, technology is more than a service—it's a tool for opportunity. You'll have the chance to apply your technical skills, work directly with communities, and make a meaningful difference in people's everyday lives.