Field Engineer

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT (DUBAI, UAE)!Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.Client in 190+ countries | 6000+ Engineers | 200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.Start your journey with Excis and grow with us!

What You'll Do

Provide first/second level contact and problem resolution for customer issuesWork with Third Party Vendors to remediate complex AV issues as neededProvide timely communication on issue status and resolutionMaintain ticket updates for all reported incidentsInstall, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applicationsShould have basic knowledge of Mac operating system to support Apple PC usersInstall, upgrade, support, and troubleshoot for printers and computer hardwarePerform general preventative maintenance tasks on computers, laptops, and printersPerform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipmentUse diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/softwareBroad experience of IT with basic understanding of Networks and ServersIn addition, the Band 1 Technician will mentor and assist Band 1 technicians in their work and provide supportWhat You Need:2-3 years' experience in Windows Desktop supportFluent EnglishBasic knowledge of Mac operating systemFamiliarity with Windows XP / 7 / 8.1 / 10, Microsoft Office 2010, Cisco JabberExperience with printer and computer hardware installation, upgrade, support, and troubleshootingKnowledge of preventative maintenance and remedial repairsAbility to use diagnostic tools for network connectivity and workstation hardware/softwareBasic understanding of Networks and ServersExcellent communication, relationship-building, and internal customer service skillsAble to work across multiple sites in DubaiComfortable with on-site support, ticketing, and customer communicationWhy Join Us?:At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.Ready to make a difference and grow your career? Apply now to join Excis in (Dubai, UAE) and be at the forefront of IT support excellence!