Field IT Support Engineer

🚀 We’re Hiring | Field IT Support Engineer | L1/L2 SupportAre you passionate about IT infrastructure, desktop support, hardware troubleshooting, and customer-facing technical support? Join our team as a Field IT Support Engineer and get the opportunity to work directly with end users and customer environments.🔧 Role: Field IT Support EngineerExperience: 2–5 YearsWork Mode: On-site / Field Support

Employment Type: Full-Time💼 What You’ll Do

• Provide L1/L2 on-site IT support for hardware, software, network, and system issues
• Troubleshoot desktops, laptops, printers, scanners & peripherals
• Install, configure, replace, and maintain IT hardware/software
• Troubleshoot LAN, Wi-Fi, VPN & network connectivity issues
• Support Windows 10/11, Microsoft 365 & Active Directory
• Manage incidents and service requests through ServiceNow, Jira, or similar ticketing tools
• Handle hardware break/fix activities and coordinate with vendors
• Support user onboarding & offboarding, including device setup and access activities
• Maintain IT asset inventory and update asset records
• Follow SLA, ITIL, security & operational procedures
• Escalate complex issues to L2/L3 teams
• Prepare service reports and document troubleshooting activities
• Travel to customer/branch locations whenever required🛠️ Must-Have Skills✅ 2–5 years of experience in Field IT / Desktop Support / EUC Support✅ Strong knowledge of Windows 10/11 & Microsoft 365✅ Hands-on experience in desktop/laptop hardware troubleshooting✅ Basic knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS & DHCP✅ Experience with Active Directory & user account management✅ Familiarity with ServiceNow, Jira, or other ticketing tools✅ Strong troubleshooting and problem-solving skills✅ Excellent communication and customer-handling skills✅ Ability to work independently at customer locations🎯 Certifications – Good to Have
• CompTIA A+
• CompTIA Network+
• Microsoft Certifications
• ITIL Foundation🌟 Who We’re Looking ForSomeone who is customer-focused, proactive, organized, and comfortable handling multiple incidents while working in a fast-paced field environment.🎓 Education: Bachelor’s Degree / Diploma in IT, Computer Science, Electronics, or a related field.📩 Interested candidates can share their updated CV / DM me for more details.Mail ID: indira.devi@teceze.com