Field Operations Manager

Field Operations Manager – Luxury Appliance InstallationAbout Max’s ServicesMax’s Services is a growing luxury appliance installation and logistics company specializing in high-end residential appliance installations throughout the Mid-Atlantic region.About the RoleWe are seeking an experienced Field Operations Manager based in Charlotte, NC to oversee and support our appliance installation operations.This is a hands-on leadership role focused on field operations, installation teams, contractor relationships, service quality, and operational growth.Direct residential appliance installation experience and bilingual English & Spanish communication skills are REQUIRED.Key ResponsibilitiesOversee day-to-day appliance installation operationsLead installation teams and manage contractor performanceConduct field visits, audits, and operational reviewsMonitor KPIs, quality, timelines, and customer satisfactionResolve operational and customer issuesDevelop strong contractor partnershipsIdentify opportunities to improve operational efficiency and processesWork closely with executive leadership on operational strategyRequirementsDirect residential appliance installation experience — REQUIREDBilingual English & Spanish — REQUIRED5+ years of relevant operations or field experienceInstallation team leadership and contractor management experienceStrong communication, organization, and problem-solving skillsAbility to travel as needed for field operationsValid driver’s license and clean driving recordLuxury appliance or white-glove service experience highly preferredWhat We OfferLeadership opportunity in a growing companyOpportunity to directly impact operations and growthLong-term career growth opportunities📍 Charlotte, NC💰 Salary: $75,000–$85,000 per year, based on experience📩 Send your resume to: info@maxservicesusa.com