Field Service Administrator

Role: Field Service AdministratorLocation: Aldridge, WS9 8TZHours: 40 hours per week | between 08:00 and 16:30 Monday to FridaySalary: Up to £28,894.81 pa DOEAre you organised, customer-focused, and great at keeping things running smoothly behind the scenes? We're looking for a Field Service Administrator to join the team at Aldridge, where you'll play a key role in supporting our field service operation and ensuring our customers receive an excellent service.In this varied role, you'll work closely with technicians, customers, and internal teams to keep service activities on track. From raising job cards and processing documentation to managing invoices and warranty claims, you'll help ensure jobs are completed accurately and efficiently.What You'll Be DoingRaising job cards and maintaining accurate service recordsProcessing technician time bookings and job informationChecking and collating service documentation within agreed timescalesFinalising parts and labour charges on completed jobsClosing jobs and supporting the timely completion of service activityReviewing and processing service invoices and creditsCreating, monitoring, and processing warranty claimsProducing reports and supporting the wider team as requiredBuilding your product knowledge and working in line with company proceduresWhat We're Looking ForYou'll be a proactive administrator with excellent attention to detail and a passion for delivering great customer service. You'll be comfortable managing multiple priorities, communicating with a range of people, and maintaining accurate records in a fast-paced environment.You'll Also HavePrevious administration experienceStrong customer service skillsGood working knowledge of Microsoft Excel and WordExcellent organisation and time management skillsThe ability to prioritise workloads and meet deadlinesStrong communication skills and a collaborative approachThe ability to remain focused and effective under pressureA flexible, results-driven mindsetIf you enjoy working as part of a busy team and take pride in providing high-quality administrative support, we'd love to hear from you!We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.Why You'll Love Working Here25 days' holiday plus Bank Holidays (pro rata for part-time employees)Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.Free independent mortgage advice: Expert guidance to help you make informed financial decisions.Please don't delay your application, this role could be filled at any time for the right candidate.If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.