Field Service Engineer

A leading global services partner is hiring a Senior Instrumentation & Calibration Engineer / Field Service Engineer to support a high-profile Lifesciences R&D client site in Cambridge, MA. You'll be the technical authority on a large portfolio of analytical instrumentation.This is a hands-on role with genuine ownership: you'll troubleshoot complex platforms, lead qualification and calibration programmes, and advise on reliability, replacement, and lifecycle strategy.What you'll be doingAdvanced scheduled and unscheduled troubleshooting, service, and repair on analytical instrumentation used in pharmaceutical R&DSupporting chromatography platforms across Agilent, Waters, and Thermo Scientific product lines (HPLC/UPLC, GC, LC-MS and related systems)Performing instrument qualifications (IQ/OQ/PQ), calibrations, and complex analytical service proceduresDeveloping service and calibration methods, procedures, and documentationMonitoring instrument and spare part reliability; recommending alternative service routes, suppliers, and partsAdvising the client and internal management on platform reliability and replacement using LCAM and RCM principlesHelping schedule and guide a team of technicians covering installation, calibration, repair, and preventive maintenanceReinstalling, testing, evaluating, and returning instruments to service post-repairMaintaining accurate records of inspections, maintenance, and repairs in line with GxP-aligned proceduresLiaising with client staff and third-party vendors on repairs, service agreements, and equipment operationDelivering technical training and mentoring to colleagues on specialist instrumentation and techniquesWhat we're looking forHands-on chromatography experience is essential - this is the core of the roleExperience servicing, calibrating, qualifying, or troubleshooting instrumentation from at least one of Waters, Thermo Fisher, or AgilentA background in instrumentation and control, field service, metrology, or laboratory equipment maintenance - typically 5+ years, though we're open to strong candidates with a slightly different mixBachelor's degree, ideally in a scientific or technical discipline - equivalent hands-on experience will be consideredExposure to pharmaceutical, biotech, CRO, or regulated laboratory environments is a strong advantageFamiliarity with preparing chemical standards (weighing, pipetting, dilution, concentration verification) is useful but can be trainedComfortable working independently onsite, communicating directly with scientists and vendors Desired Skills and ExperienceCalibration, Instrumentation, Chromatography