Field Service Engineer / Executive

Field Service Engineer / Executive – Support ServiceLevel: Executive / Mid-Level

Location: Shillong Reporting To: Assistant Manager / ManagerExperience: 1–3 years in Medical Devices / Biomedical Equipment Service, Fresher can also be considered.Education: B.E. / B.Tech / Diploma (Biomedical, Electronics, Electrical, or related field)Role OverviewResponsible for the installation, maintenance, and repair of medical equipment at customer sites.

The role requires strong analytical and troubleshooting abilities, a sound understanding of electrical safety, and interpersonal skills to communicate effectively with surgeons, medical staff, and hospital biomedical teams.Key ResponsibilitiesPerform preventive maintenanceDiagnose hardware and software issues and carry out timely repairs to minimise downtimeInstall, configure, and integrate new medical equipment into the facility’s networkTrain doctors, nurses, and technicians on safe and effective equipment operationMaintain accurate service logs, preventive maintenance records, KPIs, and KRAsConduct pre- and post-sales product demonstrations at customer sitesFollow up with clients on service sales — accessories, disposables, AMC, CMC, and repair/exchange ordersProper escalation of complex issues as per the escalation matrix.Skills & CompetenciesStrong troubleshooting and technical problem-solving skillsKnowledge of medical equipment installation and maintenanceCustomer handling and relationship management skillsAbility to coordinate internal teams effectivelyWillingness to travel for field service requirementsAbout VMD: vikasmedical.com