Field Service Engineer - LV

Role: Field Service Engineer - LV Department: Operations Location: Bengaluru, India Experience: 5-7 Years Your Team: You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging. Our philosophy: Break. Believe. Build. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify. Own it like you mean it. What you’ll own: We are seeking a proactive and technically sound Service Executive to lead our field operations for Low Voltage (LV) Auto Chargers. You will serve as the central nervous system of our service department, managing a team of Field Technicians and Auto Charger Operators while ensuring seamless charging operations across our network. This is a hybrid technical-leadership role that demands:

• Real-time operational monitoring and decision-making
• Team coordination and performance management
• Hands-on technical troubleshooting when required
• Safety and compliance advocacy Responsibilities Operational Leadership &Team Management
• Manage and synchronize daily activities for field technicians and site operators
• Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance
• Monitor team performance metrics (response time, resolution rate, customer satisfaction)
• Provide performance feedback, coaching, and professional development Performance Monitoring & Diagnostics
• Proactively monitor charger health and performance via digital dashboards and analytics
• Identify errors, inefficiencies, and anomalies in real-time
• Direct the field team toward immediate resolution with actionable diagnostics
• Track key metrics: uptime, MTTR, SLA achievement, cost per repair Technical Guidance & Escalation Management
• Act as the first point of escalation for both technical and operational issues
• Provide remote troubleshooting guidance to field technicians
• Offer on-site technical support during complex repairs and preventative maintenance
• Document issues, root causes, and solutions for knowledge base Safety, Compliance & Risk Management
• Serve as the site safety advocate; ensure all team members adhere to electrical safety protocols
• Conduct safety briefings and compliance audits
• Ensure adherence to SOPs, Indian electrical standards (CEA guidelines), and company policies
• Report and manage safety incidents; drive corrective actions Crisis Management & Problem-Solving
• Demonstrate strong problem-solving skills in managing & situations
• Make sound decisions where standard operating procedures may not yet exist
• Collaborate with backend engineering for complex technical escalations
• Drive continuous improvement initiatives based on field insights Hands-on Technical Support
• Assist technicians during preventative maintenance activities
• Provide direct support on complex and critical repair tasks
• Stay current with charger technology and maintain technical expertise The ideal candidate requires:
• Diploma, or B.E./B.Tech in Electrical or Electronics Engineering Experience
• 4–8 years of hands-on field service experience
• Preferably within EV infrastructure, Grid power systems, or heavy industrial electrical systems
• Proven track record in troubleshooting, maintenance, and repair operations
• Experience managing or mentoring technical teams is a plus Technical Knowledge
• Strong understanding of high voltage (HV) and low voltage (LV) systems
• Ability to read electrical drawings, schematics, and single-line diagrams (SLDs)
• Knowledge of power electronics, DC-DC converters, and battery systems preferred
• Basic understanding of networking and IoT connectivity (SIM, Wi-Fi, cellular)
• Familiarity with digital monitoring systems and dashboards Language Skills
• Proficiency in English – required for documentation and senior team coordination
• Fluency in either Telugu or Hindi – essential for field team communication WORKING CONDITIONS
• Field-based operations role with monthly travel within operational city/region
• Flexible working hours; rotational shifts and on-call support may be required
• Weekend and holiday work as per operational needs
• Willingness to relocate to different operational hubs based on company needs What matters High ownership of work. Quality of work Approach towards problem-solving Dissatisfaction towards mediocre work Resilient attitude to bounce back after failing Ideal experience range of 4 to 8 years of relevant experience About Us Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum. Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy. If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.