Field Service Engineer Supervisor

Company Description RGL Bio Alliance Corporation, headquartered in Antipolo City, is a trusted distributor of In Vitro Diagnostic (IVD) solutions and technologies for healthcare institutions across the Philippines. The organization focuses on advancing diagnostic capabilities through reliable products, responsive service, and strong technical support. Its work supports hospitals, laboratories, and clinics in delivering accurate and timely diagnostic results. Guided by core values of integrity, passion, and commitment, the company aims to positively impact patient care and public health. Team members join a mission-driven environment that values quality, collaboration, and accountability.Role Description The Field Service Engineer Supervisor is a full-time hybrid role based in the National Capital Region, Philippines, with some work-from-home flexibility. This role oversees a team of field service engineers, ensuring timely installation, calibration, and maintenance of IVD equipment at customer sites. The supervisor coordinates service schedules, monitors performance metrics, and ensures adherence to safety, quality, and regulatory standards. Daily responsibilities include troubleshooting complex technical issues, providing escalated technical support, and guiding the team in preventive maintenance and repair activities. The role also involves collaborating with sales and operations teams, preparing service reports, training customers on equipment use, and fostering strong customer relationships through responsive, professional service.QualificationsWith at least 3-5 years of work experience in IVD industry or related field.Experience in field service operations, including managing on-site equipment installation, calibration, and repair.Strong troubleshooting and diagnostic skills for resolving electronic, mechanical, or software-related issues.Technical support capabilities, including remote assistance, issue escalation, and coordination with vendors or internal technical teams.Knowledge and practice of preventive maintenance procedures to ensure reliability, safety, and optimal performance of IVD equipment.Customer service skills, including clear communication, empathy, and the ability to manage expectations and build long-term relationships.Bachelor’s degree in engineering, biomedical engineering, electronics, or a related technical field, or equivalent practical experience.Prior supervisory or team lead experience in field service or technical support is highly preferred.Familiarity with in vitro diagnostic systems or medical device service environments is an advantage.Ability to travel within the National Capital Region and nearby areas, and to work in clinical or laboratory settings as needed.Strong organizational skills, attention to detail, and proficiency in using digital tools for documentation and reporting.