Field Service Manager

Field Service Manager - DetroitAre you a hands-on leader with a passion for operations and field excellence? Do you want to be part of a global company that’s redefining vertical transportation? If so, our client has an opportunity for you.We’re looking for an elevator Field Service Manager to join our client’s team in Detroit. In this role, you’ll be instrumental in ensuring efficient, safe, and high-quality elevator service operations while supporting field teams and driving customer satisfaction.

What You’ll Do

You’ll oversee day-to-day elevator service operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably.Support & Coach Field Teams: Conduct job site visits, troubleshoot technical issues, and provide on-the-job training to field mechanics. Foster a culture of safety and quality.Ensure Profitability: Use accounting reports to review route performance and call-back data. Provide insights and recommendations to optimize performance.Lead with Safety: Support and participate in safety training programs to uphold high safety standards across all job sites.Collaborate with Sales: Partner with sales teams by providing technical input on repair scopes and material needs for proposals.Provide Quality Oversight: Perform timely quality checks on newly completed repair or modernization work to ensure reliability, identify potential issues, and share insights to improve future projects.Procure Materials: Determine and order the necessary parts and materials for repairs, ensuring minimal downtime.Stay Current: Maintain up-to-date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed.Solve Problems & Adapt: Perform additional duties as needed to support service operations and ensure customer satisfaction.What You Bring to the Team:2+ years of experience leading field service, maintenance, or skilled-trades teamsExperience scheduling technicians, assigning work, and managing daily field operationsAbility to read technical documents, troubleshoot operational issues, and prioritize repairsStrong customer communication skills, including handling escalations and resolving service concernsStrong safety focus with experience enforcing procedures and maintaining compliance

Location: Detroit, MI – Local travel required to client sites and projects