Field Service Manager

OverviewWe are seeking a Field Service Manager (FSM) that will be responsible for overseeing day-to-day field operations in the Garage Door Industry, including service, installation, and commercial project execution. This role combines technician leadership with project management responsibilities to ensure efficient scheduling, high-quality workmanship, and exceptional customer satisfaction.The FSM acts as the bridge between field technicians, office staff, and leadership—driving productivity, maintaining safety standards, and ensuring projects and service work are completed on time, on budget, and to specification.Key ResponsibilitiesField Operations & Team LeadershipSupervise, coach, and support service and garage door installation techniciansManage daily scheduling, dispatching, and workload balancingConduct ride-alongs, job site visits, and quality inspectionsMonitor technician performance (productivity, callbacks, sales, safety)Train and mentor technicians to improve skills and career growthProject Management (Commercial & Large Installations)Oversee commercial and large residential installation projects from start to finishPerform take-offs, read blueprints, and assist with estimating and proposal developmentCoordinate labor, materials, equipment, and timelines to meet project requirementsConduct pre-installation planning and post-install quality inspectionsEnsure all installations meet specifications, codes, and customer expectationsMaintain accurate project documentation, timelines, and communicationCustomer Management & CommunicationServe as the primary escalation point for customer concerns regarding garage doors and openers.Build and maintain strong relationships with residential and commercial customersCommunicate project updates, timelines, and changes proactivelySupport technicians in presenting solutions and resolving issues on-siteEnsure a high level of customer satisfaction and professionalismOperational & Administrative OversightCollaborate with Garage Door Sales & Ops Manager on operational goals and performance metricsEnsure accurate job documentation, invoicing, and use of ServiceTitan softwareTrack KPIs including revenue, ticket average, callback rate, and job completion timesAssist in hiring, onboarding, scheduling, and disciplinary actionsManage inventory levels, truck stock standards, and material ordering for projectsSafety & ComplianceEnforce all company safety policies and OSHA standardsConduct job site safety inspections and ensure proper use of equipmentEnsure proper installation and calibration of door systems and safety featuresPromote a culture of safety, accountability, and continuous improvementQualifications & Requirements5+ years of garage door industry experience (service and/or installation)3+ years in a leadership or supervisory role preferredStrong knowledge of mechanical systems, electrical components, and door systemsProficiency in blueprint reading, take-offs, and estimatingStrong organizational, problem-solving, and time management skillsAbility to manage multiple priorities in a fast-paced environmentExcellent communication and leadership abilitiesProficient in Microsoft Office and willingness to learn ServiceTitanValid driver’s license with a clean driving recordHigh school diploma/GED required (Associate’s degree preferred)Ability to pass pre-employment background check and drug screeningWork EnvironmentCombination of field and office work (~60% field / 40% office)Frequent job site visits, including residential and commercial locationsRequires lifting, climbing ladders, and working in various weather conditionsCompensationSalary Range: $70,000+ DOEBonus Potential: Performance-based incentives (team productivity, revenue, project completion)Total Compensation Potential: $70,000 – $100,000+Pay: $70,000.00 - $100,000.00 per year

Benefits

401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral programRetirement planVision insuranceExperience:garage door installation: 5 years (Preferred)Leadership: 3 years (Required)