Field Service Technician

Looking for a dynamic role that blends client interaction with practical problem-solving? We're seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.What You'll DoProvide onsite and remote Level 1/2 support for client environmentsTroubleshoot and resolve issues related to:Workstations and laptopsMicrosoft 365 and user account issuesPrinters and peripheral devicesBasic server and line-of-business application issuesNetwork connectivity, wireless access, and firewall-related concernsTravel to client sites to perform technical support, remediation, deployment, and installation workAssist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT movesSupport onsite project tasks such as:Network equipment installations and replacementsFirewall and switch swapsWireless deploymentsEndpoint deployments and refreshesBasic server and infrastructure upgradesEscalate complex issues appropriately to senior engineers or project resourcesClearly communicate progress, blockers, and technical findings to internal teams and client contactsDocument work performed, technical findings, and client environment details in IT GlueUse Halo PSA for ticket management, time entry, and work trackingUse Ninja RMM for remote access, monitoring, and endpoint supportMaintain professionalism and strong customer service while representing the company onsiteBe flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windowsYou're a Good Fit If You:Have strong troubleshooting skills and are comfortable working independently in the fieldCommunicate clearly with both end users and internal technical teamsAre organized, reliable, and detail-orientedAre comfortable balancing reactive support work with scheduled onsite tasksEnjoy working directly with clients and providing a high level of serviceCan adapt to different client environments and technologies quicklyUnderstand when to resolve issues independently and when to escalatePreferred Experience2+ years of experience in a managed services, field support, or IT support roleExperience supporting:Microsoft 365Windows 10/11Windows ServerBasic Azure and Entra ID environmentsNetwork infrastructure including switches, firewalls, and wirelessFamiliarity with technologies such as:SonicWallMerakiUniFiRuckusExperience with IT documentation platforms and PSA/ticketing systems preferredValid driver's license and ability to travel to client locations as neededPosition DetailsJob Type: Full-timeLocation: Based onsite in our Midtown Manhattan officeTravel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY officeSchedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as neededRequirementsIdeal Background Strong foundational knowledge of Microsoft and networking technologies Interest in long-term technical growth Strong documentation and communication skillsCertifications that help you stand out (but are not required): Microsoft (AZ-104, AZ-800, MD-102, SC-300) Cisco CCNA or equivalent SonicWall SNSP or Fortinet NSE 5 VMware VCP Google Workspace AdministratorBenefits401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceReferral programVision insurance