Field Service Technician

ABOUT THE ROLEAcquire Med is looking for a hands-on technician who enjoys figuring out how equipment works and solving problems for customers. You will maintain, troubleshoot, and repair surgical laser systems and related medical equipment at hospitals and healthcare facilities across the country. You will have the independence to manage your own work in the field, with the backing of the Service Director and service team.When you are not traveling, your work may include local service at our office in Utah, equipment repair, remote technical support, training, documentation, and inventory activities. WHAT YOU WILL DOMaintain and repair. Perform scheduled preventive maintenance, inspections, troubleshooting, and repairs according to manufacturer instructions and Acquire Med procedures.Diagnose complex faults. Troubleshoot electrical, electronic, optical, mechanical, and electromechanical systems using service manuals, schematics, and test equipment.Ensure safety. Replace parts and verify that equipment operates safely and properly before returning it to service.Support customers. Respond to customer requests, provide on-site and remote technical support, and explain findings and next steps clearly to hospital staff.Document your work. Complete work orders and service histories, recording findings, work performed, parts used, test results, and final equipment status.Keep the team informed. Communicate service progress, scheduling changes, and unresolved issues to customers and the Service Director.Manage tools and parts. Maintain assigned tools, test equipment, and field inventory; coordinate parts orders and warranty work.Follow standards. Comply with customer facility rules and Acquire Med safety, quality, and documentation procedures, and participate in equipment-specific training.Help your teammates. Support other technicians with troubleshooting and perform other service-related duties as assigned.WHAT WE ARE LOOKING FORHigh school diploma or equivalent.Hands-on experience diagnosing and repairing electrical, electronic, mechanical, electromechanical, or similarly complex equipment, with strong problem-solving skills.Ability to interpret technical manuals, schematics, and manufacturer specifications.Clear communication, professional customer service, and accurate service documentation.Ability to organize your own work and operate independently while keeping the team informed.Basic computer skills, including electronic service records.Valid driver’s license and acceptable driving record.Ability to travel approximately 40% nationwide, including overnight and multi-day trips, and to lift and transport tools, parts, or equipment up to 50 pounds.EXPERIENCE IS A PLUSExperience servicing surgical lasers or other medical equipment (laser experience is preferred, not required).Field service, biomedical equipment, or electronics repair experience.Experience working in hospital or clinical settings.College or technical degree, electronics certification, military technical training, or similar education (preferred, not required).Acquire Med provides equipment-specific training as appropriate.COMPENSATION AND BENEFITSSalary. $75,000–$85,000 per year plus bonus eligibility, with final compensation based on relevant experience, qualifications, and demonstrated expertise.Benefits. Acquire Med is committed to building a strong team and investing in our employees. We are currently evaluating enhancements to our health insurance and overall benefits package as part of our continued company growth. Details of the updated benefits program will be shared once finalized.Time off. Paid time off and paid holidays.Retirement. Eligible to participate in the company 401(k) plan.Travel expenses. Company-paid business travel, including flights, hotels, and rental cars, plus reimbursement of approved travel expenses.Training. Paid, equipment-specific training to help you grow your technical skills.LOCATIONThis position is based at Acquire Med’s office in Kaysville, Utah, just north of Salt Lake City. Candidates should live within commuting distance of Kaysville or be willing to relocate. When you are not traveling, you will work from the Kaysville office.TRAVEL AND WORK ENVIRONMENTTravel will include commercial flights, rental cars, driving, hotel stays, multi-day trips, and schedule changes based on customer needs. Work takes place in hospitals, healthcare facilities, customer equipment areas, and service environments, and may require standing, bending, kneeling, reaching, and moving tools and equipment.