Field Service Technician II

Field Service Technician II – East Coast USHourly Rate: $42-$46 per hour, commensurate with experienceEligible for overtime pay in accordance with state and federal guidelinesRemote Position – East Coast US About Alma LasersAlma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care.In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications.Summary The primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone.This position will be primarily focused on servicing our West Coast customers. We are looking for candidates living in or near the following locations:· Florida· New York· New Jersey This position is remote, and we are looking for qualified candidates who reside near the East Coast -US Come be a part of the amazing culture here at Alma! Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Diagnose and troubleshoot malfunctioning medical instruments or equipmentRepair equipment after diagnosisRead diagrams and schematics to perform full board swaps as neededTest machines after repair to ensure proper functionalityMaintain and complete all repair documentation paperworkProvide Level 2 support via phone to customers and internal employeesAbide by company safety and health policiesLow voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipmentSet appointments to perform preventive maintenance, service calls, and installationsWork closely with the Client Relations team to resolve customer issuesPerform device calibration using specified test equipment such as power metersMentor and aid other field service personnelDevelop troubleshooting documents for our Client Relations teamCompetenciesPlanningProblem Solving/AnalysisTechnical CapacityOrganizational SkillsCustomer Facing Communication ProficiencyAbility to retain large amounts of information Education and Experience RequiredAssociates degree in electrical or electronic repair, or equivalent experience4+ years of Field Service experienceExperience with component level repair, preferredKnowledgeable of ISO 13485 certification, preferredSkills RequiredPositive attitude and approach to the job responsibilities and the Alma teamAbility to read diagrams and schematicsMicrosoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)NetSuite and Salesforce experience, preferredExcellent organizational skillsPositive attitude and approach to the job responsibilities and the Alma teamAbility to multitaskSupervisory ResponsibilityThis position has no direct reports but assists in mentoring peers and other departments as needed. Work EnvironmentThis job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. TravelThis position requires 75-90% travel as needed. Work AuthorizationDocumentation showing eligibility to work in the United States will be required. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Alma, Inc. is Equal Opportunity Employment:We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.E-Verification:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.