Field Services Engineer

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!End User Support Experience :Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.Good Customer management skill,Good in oral and written communicationAble to interact and work with customer at different levels.Self- Driven and result oriented.Really passionate about the workAbility to work with deadlines and complete tasks on time.Hardware Troubleshooting and Repair :Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessoriesBasic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.Ability to lift / move computer equipment weighing up to 50Lbs.Conference room A/V equipment assistance & troubleshootingBasic VOIP phone configuration & troubleshootingSmart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capabilityOperating System & Software :Skilled in desk side support for installing & troubleshooting Operating Systems (Windows 11 / Win 10 / MAC / Linux)Experience with Anti-spyware and Anti-virus software.Basic installation and troubleshooting of standard software’s / application like Adobe, browsersBasic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principlesBasic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),Basic understanding on Data backups,Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,Basic configuration & troubleshooting of Apple machines /mobile devicesContribution towards creating KB articleEnsuring all SRQs, Incidents are addressed within stipulated SLA timelinesTools & Process :Knowledge and experience on Service requests and incident management process,Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),What we offer:Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)Premium medical services for employees and family members (Luxmed)Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension FundSocial Fund benefits: holiday bonuses, kindergarten allowances, etc.Integration and cultural events for employeesReward and recognition programs for high performersEmployee Referral bonusesRelocation assistance: accommodation, travel, and other covered expensesFriendly and inclusive company cultureEqual Opportunity Employer:Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.Internal Reporting and Whistleblower Protection:Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office͏͏Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.