Field Services/IT Support Engineer

Job Description

End User Support Experience :Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.Good Customer management skill,Good in oral and written communicationAble to interact and work with customer at different levels.Self- Driven and result oriented.Really passionate about the workAbility to work with deadlines and complete tasks on time.Hardware Troubleshooting and Repair :Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessoriesBasic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.Ability to lift / move computer equipment weighing up to 50Lbs.Conference room A/V equipment assistance & troubleshootingBasic VOIP phone configuration & troubleshootingSmart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability