Field Servicing Engineer (EV Charging)

Why Statiq?Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.About the Role:As a Servicing Engineer based in Gurgram, you will be the frontline representative for Statiq, ensuring that our customers receive the highest level of service and support. Your role will involve extensive travel within your designated region, troubleshooting and resolving technical issues, managing service associates, and maintaining strong relationships with our customers. You will play a crucial role in ensuring the smooth operation and maintenance of our EV charging infrastructure.RESPONSIBILITIES:To develop Good Interpersonal relationship with Customers/Other Team Members.Good Product Knowledge for EV Chargers/SMPS/UPS.Familiar in working on Laptop/ Excel/MS Word/Power PointExtensive travelling in respective Circle/ Region.Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation.Capability to Manage Associate Manpower.Analytical skills to analyse fault & implement feasible solution as CAN/ Tera-term/J-tag/RS485/ RS232, Charging Protocols -GB/T, CCS-2, AC Type2.Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc.Breakers MCCB, RCD, ELCB, Rectifiers, Network OperationKnowledge of LV, HV components, BMS, Controllers & Micro ControllersServices Complaints ManagementServices Spares Inventory Record MaintainService Associates ManagementCustomer Escalation ManagementService Revenue GenerationTraining to Customers/ Service PartnersDaily Reports as per Management RequirementWHAT ARE WE LOOKING FOR?Degree in Electrical / Electronic Engineering3-5 Years’ experience in Customer Service Support for EV Chargers/ Telecom (SMPS /UPS).Good English Communication in Written/ Speaking.WHAT'S IN IT FOR YOU?Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.Excellent Office Facilities: Work in a modern and well-equipped office space.Learning and Development Opportunities: Access ongoing professional growth programs.Quarterly Team Outings: Engage in team-building activities and outings.Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.