Finance Assistant

£25,500 – £27,200 per annum + 2% performance-based annual bonus35 hours per week, Monday to FridayRemote or hybrid working options availableAbout IMGHere at IMG, we’re proud to be one of the world’s leading International Medical Insurance providers, supporting individuals and organisations across the globe. Every second of every day, our customers rely on us for Global Peace of Mind®—whether travelling, living, or working abroad.We foster a collaborative, inclusive culture where people are supported to grow, develop, and succeed.About The RoleWe are looking for a detail-oriented and organised Finance Assistant to join our Finance team. This role plays a key part in supporting day-to-day transactional finance activities, with a strong focus on bank reconciliations, credit control, and premium collection. You will help ensure the accurate management of policyholder balances and cash collection, working within established processes and internal controls.This is an excellent opportunity for someone with strong administrative or finance support experience who is looking to develop a long-term career within a professional and supportive finance environment.Key ResponsibilitiesAs a Finance Assistant, you will:Process incoming payments, including card payments, bank transfers, and direct debitsSupport daily reconciliations of designated bank accountsAssist with new and renewal policy credit control activitiesLiaise professionally with brokers, clients, and internal teams regarding balances and paymentsSupport group credit control activities and provide holiday cover where requiredAssist with policy cancellation and reinstatement processes due to non-paymentSupport the processing of client refundsReview outstanding balances and follow up where appropriateRespond to card and direct debit disputesHandle client and broker queries by phone in a professional mannerLiaise with third-party payment and banking providersProvide general administrative support, including document managementCarry out other reasonable duties in line with the roleEssentialSkills & ExperiencePrevious experience in an office-based, administrative, or finance support roleStrong numerical accuracy and ability to work confidently with financial informationExcellent attention to detail and ability to follow defined processesProfessional communication skills when dealing with brokers and policyholdersBasic proficiency in Microsoft Excel and general office systemsDesirableExperience in a finance, credit control, or reconciliation environmentExposure to banking platforms, card payments, or SEPA direct debit processingKey Competencies & BehavioursAccuracy & Attention to Detail: Processes transactions carefully and consistentlyOrganisation: Manages routine workload effectively and prioritises tasksCustomer Focus: Communicates professionally with brokers and clientsTeam Collaboration: Supports colleagues and contributes to shared team objectivesJudgement & Escalation: Recognises when issues should be escalated to senior team membersWhy Join IMG?We invest in our people and offer a rewarding and inclusive workplace, including:Strong internal promotion cultureA diverse and inclusive workforce22 days annual leave + 9 bank holidays (increasing to 30 days, pro rata)Your birthday off 🎂Bupa Dental InsuranceHealthshield Cash PlanTwo paid volunteer days per yearEmployee of the Month / Year awardsSurprise rewards for over-achievers (yes — including Beyoncé tickets!)Summer & Christmas partiesRemote or hybrid working options Ready to Take the Next Step?This is a fantastic opportunity to advance your career within the insurance industry, working alongside experienced, innovative professionals in a company that is passionate about helping people realise their potential.Whether you’re looking to progress, refresh, or elevate your career, IMG is the place to do it.Apply now and become part of something global.