Financial Operations Manager

The Financial Operations Manager is responsible for the effective, accurate and controlled execution of IT financial operations, with primary accountability for the end-to-end recharge, billing, invoicing, reconciliation and financial administration lifecycle.The role translates approved financial policies, recharge models, allocation methodologies and service-costing principles into repeatable operational processes. It ensures that IT group financial transactions are supported by reliable data, appropriate controls, complete documentation and clear audit trails.The Financial Operations Manager works closely with the Finance Business Partner, who retains responsibility for strategic financial partnering, planning, forecasting, investment analysis, financial insight and leadership decision support.Recharge and Cost Allocation OperationsManage the end-to-end operational lifecycle for recharge and cost allocation.Maintain approved recharge rates, allocation drivers, cost pools, service mappings, entity mappings and supporting calculation models.Coordinate the collection and validation of cost, consumption, service, beneficiary and allocation data.Produce Division- and entity-level recharge statements and supporting schedules.Ensure calculations are transparent, traceable and supported by appropriate evidence.Identify and resolve data, mapping, allocation and calculation discrepancies.Billing and Invoicing OperationsCoordinate billing and invoicing activities with Corporate Finance, Accounting, Division Finance and relevant entities.Prepare billing instructions and supporting schedules based on approved recharge calculations.Manage the operational billing calendar and ensure submissions meet agreed Finance cut-off dates.Track billing status, rejected transactions, corrections, credits and resubmissions.Oversee supplier invoice intake and processing coordination Maintain clear separation between IT operational preparation and Finance/Accounting authority to approve, post and execute transactions.Reconciliation, Accruals and True-UpManage periodic reconciliation of recharge calculations, billing records, source costs, consumption data and Finance records.Coordinate preparation of accrual information and supporting schedules for period-end financial close.Maintain reconciliation and correction registers and investigate material differences.Manage year-end recharge reconciliation and true-up activities.Calculate required credits, additional charges or adjustments using approved methodologies.Financial Operations ReportingProduce operational reporting covering recharge, billing, invoice processing, reconciliations, accruals, corrections, disputes, outstanding actions and controls.Maintain operational dashboards and management information, including support for Power BI and other financial-transparency solutions.Ensure financial operations data is complete, accurate, consistent and appropriately controlled.Provide reliable operational inputs to the Finance Business Partner for forecasting, analysis and leadership reporting.Recharge Enquiry and Dispute ManagementManage the operational process for recharge and billing enquiries from Divisions and entities.Maintain a centralized enquiry and dispute register covering allocations, consumption, mappings, statements, billing, corrections and invoice status.Coordinate resolution with Product/Service Owners, Finance, Accounting and Division IT Finance.Track financial exposure, ownership, ageing, decisions and closure evidence.Escalate policy or strategic financial matters to the Finance Business Partner.Identify recurring issues and implement preventive process improvements.Financial Controls and GovernanceMaintain appropriate financial controls across recharge, billing, invoicing, reconciliation and payment-support processes.Ensure compliance with approved financial policies, delegated authorities, approval requirements and documentation standards.Maintain complete and retrievable supporting evidence and appropriate segregation of duties.Monitor process compliance, support internal and external audit requirements, and coordinate remediation of control issues.Process Improvement and AutomationContinuously improve and standardize financial operations processes.Identify opportunities for workflow automation and improved data integration.Partner with reporting and data teams to improve dashboards and operational controls.Maintain process maps, procedures, RACI, templates, operating calendars, backup arrangements and business-continuity documentation.People Management and Supervision