Finastra Fusion Trade Innovation Application Support Specialist

Job Description:Job Title: Finastra Fusion Trade Innovation Application Support SpecialistLocation: FujairahExperience Required4–7 years of experience in application support for Fusion Trade InnovationAbout the RoleWe are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.Key ResponsibilitiesApplication Support & OperationsProvide L2/L3 production support for Fusion Trade InnovationMonitor system health, logs, batch jobs, and transaction processingInvestigate and resolve application incidents, defects, and user-reported issuesCoordinate with infrastructure, database, and business teams for issue resolutionMaintain SLAs and ensure system availabilityPerformance ManagementMonitor application and server performance metricsIdentify bottlenecks and implement optimization measuresSupport capacity planning and system tuningAnalyze logs and performance reports for proactive issue preventionServer & Application HousekeepingPerform regular housekeeping activities including:Log maintenance and cleanupFile system and storage monitoringArchiving and data maintenanceBatch job monitoring and schedulingEnsure environment stability across DEV, UAT, and PRODPatch Management & AdministrationPlan, coordinate, and apply product patches and upgradesPerform pre- and post-deployment validationManage application configuration, parameters, and environment settingsSupport release deployments and rollback proceduresMaintain system documentation and operational runbooksRequired Technical SkillsStrong hands-on experience supporting Fusion Trade Innovation in production environmentsExperience in:Application administration and environment managementPerformance monitoring tools and log analysisLinux/Unix server environmentsDatabase querying (Oracle / SQL)Job scheduling and batch processingUnderstanding of deployment processes and patch management lifecycleFamiliarity with system integration touchpoints and interfacesFunctional KnowledgeBasic to intermediate understanding of Trade Finance operationsAwareness of transaction lifecycle within trade processing systemsUnderstanding of production support best practices in banking environmentsQualificationsBachelor’s degree in Computer Science, IT, or related discipline4+ years of application support experience in banking or financial servicesExperience supporting mission-critical enterprise applicationsPreferred SkillsExperience in Trade Finance platforms or banking product supportExposure to monitoring tools (e.g., application performance monitoring solutions)Strong troubleshooting and root-cause analysis capabilityExperience working in ITIL-based support environmentsSoft SkillsStrong analytical and problem-solving abilityClear communication and incident coordination skillsAbility to work in shifts / on-call support modelOrganized and process-driven approach to operations