Finastra Fusion Trade Innovation Application Support Specialist

About PersistentWe are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.About Position:We are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.Role: Finastra Fusion Trade Innovation Application Support Specialist

Location: DubaiExperience: 5 + YearsJob Type: Full Time EmploymentMandatory Mention 3 skills: Fusion Trade Innovation, Server & Application

What You'll Do

Application Support & OperationsProvide L2/L3 production support for Fusion Trade InnovationMonitor system health, logs, batch jobs, and transaction processingInvestigate and resolve application incidents, defects, and user-reported issuesCoordinate with infrastructure, database, and business teams for issue resolutionMaintain SLAs and ensure system availabilityPerformance ManagementMonitor application and server performance metricsIdentify bottlenecks and implement optimization measuresSupport capacity planning and system tuningAnalyze logs and performance reports for proactive issue preventionServer & Application HousekeepingPerform regular housekeeping activities including:Log maintenance and cleanupFile system and storage monitoringArchiving and data maintenanceBatch job monitoring and schedulingEnsure environment stability across DEV, UAT, and PRODPatch Management & AdministrationPlan, coordinate, and apply product patches and upgradesPerform pre- and post-deployment validationManage application configuration, parameters, and environment settingsSupport release deployments and rollback proceduresMaintain system documentation and operational runbooksPreferred ExperienceStrong hands-on experience supporting Fusion Trade Innovation in production environmentsExperience in: Application administration and environment managementPerformance monitoring tools and log analysisLinux/Unix server environmentsDatabase querying (Oracle / SQL)Job scheduling and batch processingUnderstanding of deployment processes and patch management lifecycleFamiliarity with system integration touchpoints and interfacesFunctional KnowledgeBasic to intermediate understanding of Trade Finance operationsAwareness of transaction lifecycle within trade processing systemsUnderstanding of production support best practices in banking environmentsExpertise You'll Bring:Bachelor’s degree in Computer Science, IT, or related discipline4+ years of application support experience in banking or financial servicesExperience supporting mission-critical enterprise applicationsPreferred SkillsExperience in Trade Finance platforms or banking product supportExposure to monitoring tools (e.g., application performance monitoring solutions)Strong troubleshooting and root-cause analysis capabilityExperience working in ITIL-based support environmentsSoft SkillsStrong analytical and problem-solving abilityClear communication and incident coordination skillsAbility to work in shifts / on-call support modelOrganized and process-driven approach to operations

Benefits

Competitive salary and benefits packageSponsorship available (immediate joiner preferrable)Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certificationsOpportunity to work with cutting-edge technologiesEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awardsAnnual health check-upsInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employmentLet’s unleash your full potential at Persistent - persistent.com/careersPersistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?