Fleet Control Manager

The Job SummaryThe Fleet Control Manager is responsible for managing BTC vehicle fleet control operation; ensuring BTC fleet is efficientlyutilized, well-maintained, and aligned with customer demand and business objectives; managing a team of fleet controlteam coordinating with relevant departments to ensure seamless operations.Key Responsibilities & Accountabilities1) Fleet Control Governance & Planning Working closely with the CEO, develop and implement BTC fleet control operational strategies and plans. Plan and implement fleet control framework that includes policies, procedures, processes, protocols and systems. Ensure strict compliance of BTC fleet control policies and protocols.2) Fleet Control Operation Manage day-to-day fleet control operation working closely with all internal and external stakeholders. Manage acquisition, deployment, and disposal of vehicles in the fleet. Manage the sales process of vehicles. Monitor the non-rented vehicles. Ensure the transfer of ownership of sold vehicles. Ensure proper authorization of all rented vehicles in the traffic system (TAM). Develop and manage the fleet control departmental budget. Ensure all financial targets are successfully achieved by providing direction and support to the fleet control team. Collaborate with the customer service department to address customer inquiries and complaints related to fleet availability and condition. Ensure timely and efficient resolution of issues to maintain customer satisfaction. Follow up with relevant departments regarding vehicle authorizations. Provide insights and recommendations based on data analysis and present regular reports on fleet performance, utilization, and costs to the CEO. Mentor, train and develop fleet control staff and enhance team members& competencies. Conduct performance evaluations and set goals for team members. Foster a collaborative and high-performance work environment.3) Fleet Maintenance & Optimization Ensure optimal utilization of the fleet to meet customer demand and minimize idle time. Monitor and manage maintenance and repair of vehicles to ensure safety and reliability. Analyze fleet performance data to identify areas for improvement. Monitor expenses and implement cost-control measures. Follow up on the renewal of vehicle registrations and periodic inspections for vehicles, trucks, and buses. Follow up on the status and repair of broken-down vehicles in maintenance workshops.4) Customer Service & Satisfaction Ensure timely and effective responses to inquiries, requests, and concerns to maintain high customer satisfaction levels. Monitor customer feedback and implement continuous improvement initiatives to enhance service quality. Maintain high levels of customer service and positive relationships with customers. Communicate with customers to negotiate payment plans and resolve disputes.5) Regulatory Compliance & System Management Ensure strict compliance to car rental industry regulations and company standards. Follow up on the renewal and issuance of all licenses related to the Ministry of Transportation. Oversee the transport authority operating cards. Ensure data transfer between the company& old system and the new system. Modify the system to suit the company& operations. Manage the entry of traffic and Transport Authority violations into the company& internal system.Work Interactions &Communication RadiusLevel of Interaction☐ Standard: Typical interaction is to request and provide information. Courtesy, tact and effectiveness are required.☒ Advanced: Influence using logic and facts. Communication is important but not critical to the achievement of job objectives.☐ Expert: Win the hearts and minds, changing opinion of people. Critical in achieving the job objectivesInternal Interactions, Communications & Relationships External Interactions, Communications & Relationships Director – Shared Services Alissa Group Automotive Companies Cross function teams (Operations; Maintenance; Finance; Sales) Fleet Control Staff Customers Vehicle Suppliers and Dealerships Maintenance and Repair Service Providers Regulatory Authorities Government EntitiesQualifications, Experience & Essential Job RequisitesQualifications (Education & Professional Certifications) Bachelor& degree in Business Administration or a related field. MBA is a plus. Professional Certifications such as Certified Supply Chain Manager; Certified Automotive Fleet Manager (CAFM) are preferred.Experience Minimum 8 years’ experience in fleet management, preferably in the car rental industry or a similar environment. Proven experience in managing a large-scale vehicle fleet and optimizing operations. Experience in leading and managing fleet control team.Essential Job Requisites Competent knowledge in English and Arabic, Spoken and Written. Expertise in MS Office Suite Strong understanding of fleet management principles and best practices. Knowledge of relevant laws and regulations related to fleet management. Proficiency in using fleet management software and tracking systems. Effective communication and interpersonal skills to interact with internal and external stakeholders. Expertise in transportation and logistics Leadership & management skills with an emphasis on emotional intelligence. Strong analytical skills with the ability to interpret data and make informed decisions. High level inter-personal, inter-personal, analytical, and team building skills. Excellent organizational and time management skills. Problem-solving and decision-making skills Strong business and commercial acumen Result & detail-oriented and persuasive Strong problem-solving skills and the ability to handle challenging situations.