Fleet Support Coordinator

Job PurposeOur team is growing as we roll out our new VOR system, we’re looking for a customer-focused individual to join our Operations Team. In this role, you’ll be the first point of contact for drivers and customers, helping to manage bookings, resolve queries, and ensure everything runs smoothly day to day.This is a great opportunity for someone with a background in customer service, call centres, or admin who enjoys problem-solving and delivering a great experience.TasksActing as a main contact for driver and customer queries (phone & email)Booking services, repairs, and appointmentsKeeping customers updated on progressCoordinating with garages and suppliersUpdating internal systems and recordsSupporting the team to keep vehicles and services running smoothlyHelping resolve any issues quickly and professionallyWhat we are looking forStrong customer service experience (call centre, retail, admin or similar)Confident communication skills (phone, email, systems)Organised with good attention to detailComfortable handling multiple tasks at onceA team player with a positive, can-do approachBasic IT skills (e.g. Outlook, Excel, systems)Nice to have (but not essential)Experience in automotive, fleet, or service environmentsExperience dealing with suppliers or bookingsFull training will be provided.