Floor Captain

We are looking for an experienced and confident Floor Captain to lead daily front-of-house operations. The Floor Captain will supervise service staff, ensure excellent guest experiences, and maintain service standards throughout operating hours.Responsibilities:Supervise and coordinate floor service staff during shiftsEnsure service standards and procedures are followed consistentlyGreet and assist guests, handling requests and complaints professionallyAssign tables and manage staff sectionsCoordinate with the kitchen and bar to ensure smooth service flowTrain, guide, and support service staffMonitor cleanliness and presentation of the dining areaAssist with opening and closing proceduresQualifications:Previous experience as a Floor Captain, Supervisor, or Senior Waiter/WaitressStrong leadership and communication skillsExcellent customer service skillsWilling to work shifts, weekends, and public holidaysAble to work in a fast-paced environmentWell-groomed, confident, and responsibleGood English communication skills are an advantageBenefits:Competitive salaryService charge (if applicable)BPJS Health & Employment InsuranceSupportive work environmentCareer growth opportunities