Floor Manager

Position OverviewWe are looking for a dynamic and hands-on Floor Manager to supervise restaurant service and ensure an exceptional guest experience.Working closely with the Restaurant Manager, the Floor Manager will oversee the front-of-house team during service, coordinate table and section management, maintain service standards and ensure that daily operations run efficiently.This is a floor-focused leadership position for an experienced hospitality professional who leads by example and thrives in a fast-paced restaurant environment.Key ResponsibilitiesFloor SupervisionOversee the restaurant floor before, during and after service.Coordinate sections, table allocations and team assignments.Ensure the restaurant is properly prepared for service, including table settings, cleanliness, mise en place and team readiness.Monitor service pace, table turnover and communication between front-of-house and kitchen teams.Ensure service sequences and operating procedures are followed consistently.Resolve operational issues quickly to minimise disruption to guests.Guest Experience & Service StandardsMaintain a visible presence on the floor and ensure guests receive attentive and personalised service.Monitor service quality, timing, presentation and team professionalism.Handle guest requests and complaints effectively, escalating complex matters when required.Support the team in anticipating guest needs and creating memorable experiences.Ensure special requests, dietary requirements and VIP arrangements are communicated appropriately.Team SupervisionLead pre-service briefings and communicate daily priorities, menu updates and special requests.Supervise Head Waiters, Waiters and other front-of-house team members during service.Coach team members on service techniques, guest interaction and operational standards.Support training, onboarding and performance feedback.Monitor grooming, punctuality, attendance and adherence to company policies.Encourage teamwork, accountability and a positive working environment.Operational & Commercial ResponsibilitiesMonitor table occupancy, service timing and operational efficiency.Support the Restaurant Manager in controlling labour costs and optimising team allocation.Ensure correct POS usage, order accuracy, billing and cash handling where applicable.Monitor the availability and presentation of service equipment.Report operational incidents, guest feedback and service issues to management.Support stock control and the reduction of unnecessary waste.Candidate ProfilePrevious experience as a Floor Manager, Assistant Restaurant Manager, Head Waiter or equivalent supervisory position.Experience in premium restaurants, upscale dining or luxury hospitality.Strong knowledge of restaurant service standards and front-of-house operations.Demonstrated ability to supervise teams and coordinate busy services.Excellent communication, leadership and guest relations skills.Strong attention to detail and the ability to remain composed under pressure.Fluent English required; French, Italian or other European languages are an advantage.Flexible to work evenings, weekends and public holidays.