Food & Beverage Associate

JOB SCOPE:Deliver exceptional food and beverage service by taking accurate orders, serving guests promptly, and maintaining high standards of hospitality and professionalism. Ensure the cleanliness, readiness, and presentation of all dining and buffet areas, including polishing and preparing glassware, crockery, and cutlery for service. Support smooth lounge operations by coordinating with culinary, stewarding, housekeeping, and lounge teams to maintain service flow, replenishment, and guest satisfaction. Follow all SOPs, hygiene and safety standards, and POS transaction procedures while assisting with upselling initiatives to enhance guest experience and revenue. JOB RESPONSIBILITIES:Greet guests warmly, present menus, and provide table-side assistance in a professional and courteous manner. Take accurate food and beverage orders, ensure special requests or dietary needs are communicated to the kitchen/bar, and serve items promptly according to service standards. Maintain cleanliness and readiness of all dining areas, including tables, chairs, side stations, condiment displays, and beverage counters. Ensure tables are cleared, cleaned, sanitized, and reset quickly to accommodate incoming guests during peak hours. Assist in replenishing buffet stations, ensuring food presentation is maintained, dishes are refreshed, and serving utensils are clean and properly placed. Monitor guest satisfaction throughout their visit; anticipate needs, respond to requests promptly, and escalate service concerns to the Supervisor when necessary. Support upselling initiatives by promoting lounge packages, specialty beverages, premium items, and Smart Traveller membership benefits where applicable. Follow HACCP and Municipality food safety standards when handling food, beverages, utensils, and service equipment. Ensure proper handling, polishing, and arrangement of cutlery, crockery, and glassware to maintain high presentation standards. Assist with beverage service at the bar or drink station when required, including preparing simple beverages and refilling self-service areas. Coordinate with culinary, stewarding, and housekeeping teams to ensure smooth service flow, timely replenishment, and overall lounge readiness. Post cash or non-cash transactions on the POS system accurately and in accordance with set guidelines and SOPs. Report maintenance issues, equipment malfunctions, or safety hazards in service areas to the Lounge Supervisor immediately. Participate in daily briefings, training sessions, and operational updates to stay informed about flight loads, VIP arrivals, and service expectations. Support special service arrangements, such as VIP setups, group service, or airline-specific service requirements. Handle lost and found items discovered in dining areas according to company and airport procedures. Follow all lounge SOPs, hygiene guidelines, grooming standards, and safety protocols at all times. Collaborate as part of a team to ensure seamless guest experience and contribute to a clean, organized, and welcoming lounge environment. Perform any additional duties assigned by the Supervisor, Duty Manager, or Management to support lounge operations. JOB REQUIREMENTS:High school /Hospitality certificate or above Relevant 1 to 2 year experience in hotel /restaurant or catering is an advantage Area of Experience: Knowledge of Food and beverage items Outgoing, presentable with good interpersonal and communication skills Strong spoken English skills are required; proficiency in Arabic would be an advantage.Able to work independently and under pressure Shift duty is required Work location: Airport About the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.You don't need to be from this industry; you do need to be passionate.Who we are:We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.Join our family today.Together, we'll make travel better.