Food and Beverage Butler

Key Responsibilities:Guest Service & Butler ExperienceWelcome guests warmly and provide personalized and attentive service.Understand guest preferences, dietary requirements, allergies, and special requests.Anticipate guest needs and proactively offer assistance.Build professional relationships with guests to enhance their overall experience.Handle VIP guests and special occasions with discretion and attention to detail.Respond promptly and professionally to guest requests, concerns, and feedback.Food & Beverage ServiceProvide professional food and beverage service in restaurants, lounges, guest rooms, pool areas, or private dining locations.Present menus and explain dishes, ingredients, preparation methods, and available options.Take accurate food and beverage orders and communicate them efficiently to the kitchen and bar teams.Serve food and beverages according to established service standards.Ensure proper table setting, presentation, clearing, and resetting.Coordinate the timing of courses to provide a seamless dining experience.Assist with room service and private dining arrangements when required.Beverage KnowledgeMaintain good knowledge of beverages, including coffee, tea, juices, mocktails, wines, and other beverages offered by the property.Recommend suitable beverages based on guest preferences and menu selections.Follow responsible beverage service procedures and applicable hotel policies.Guest Preference ManagementRecord and communicate guest preferences to relevant departments.Remember preferences of repeat and VIP guests wherever possible.Coordinate special requests such as birthdays, anniversaries, dietary arrangements, or personalized dining experiences.Ensure confidentiality and discretion when dealing with guest information.Operational SupportEnsure assigned service areas are properly prepared before each shift.Check availability of menus, cutlery, glassware, crockery, linen, condiments, and service equipment.Maintain cleanliness, hygiene, and presentation standards throughout the service area.Coordinate closely with Kitchen, Housekeeping, Front Office, Concierge, and other departments when required.Ensure orders are correctly entered into the POS system.Assist with billing and ensure accuracy of guest checks.Service Quality & Complaint HandlingMonitor guest satisfaction throughout the dining experience.Resolve minor service issues immediately wherever possible.Escalate serious guest concerns to the supervisor or manager.Maintain professionalism and composure while handling demanding situations.Support the team in consistently achieving guest satisfaction and service-quality targets.Hygiene, Safety & ComplianceFollow food safety, hygiene, sanitation, and HACCP requirements.Maintain high standards of personal grooming and hygiene.Follow hotel safety, security, and emergency procedures.Ensure food and beverages are handled and served safely.Report maintenance, safety, or hygiene concerns immediately.Required Skills & CompetenciesExcellent guest service and interpersonal skills.Strong communication and active listening skills.Ability to anticipate guest needs.Good knowledge of food and beverage service standards.Strong attention to detail.Professional appearance and grooming.Ability to remain calm and courteous under pressure.Good organizational and multitasking skills.Ability to work effectively as part of a multicultural team.Strong problem-solving and complaint-handling skills.Discretion when dealing with VIP and high-profile guests.Basic knowledge of POS systems is preferred.Experience & QualificationsHigh school diploma or equivalent; diploma or certification in Hospitality Management is preferred.1–3 years of experience in Food & Beverage service, Butler Service, Fine Dining, Luxury Hospitality, or a similar guest-facing role.Previous experience in a 5-star hotel, luxury resort, fine-dining restaurant, premium lounge, or hospitality environment is highly preferred.Butler training or luxury service certification will be an advantage.Fluency in English is required; additional languages will be an advantage.Personal AttributesThe ideal candidate should be:Guest-focused and service-orientedWarm, courteous, and approachableConfident yet discreetWell-groomed and professionalProactive and detail-orientedFlexible and adaptableComfortable working shifts, weekends, and public holidaysPassionate about luxury hospitality and creating memorable guest experiences