Food and Beverage Manager

Company DescriptionMorao Capital is an investment and business management company with interests across a range of sectors, including hospitality, food and beverage, retail, and other consumer-focused ventures. The company is actively involved in the development, management, and growth of its portfolio businesses, with a strong focus on operational performance, customer experience, financial discipline, and long-term value creation.As part of its hospitality portfolio, Morao Capital is seeking an experienced Coffee Shop Manager to oversee the day-to-day operations of one of its coffee shop concepts and ensure consistent standards across service, team performance, product quality, and commercial results.Role DescriptionThe Coffee Shop Manager is a full-time, on-site role responsible for the complete day-to-day management of the coffee shop.The manager will oversee daily operations, staff performance, customer service, product quality, inventory, suppliers, scheduling, and overall shop standards. The role requires a hands-on manager who is present on the floor, takes ownership of operational issues, actively leads the team, and continuously looks for ways to improve sales, efficiency, and the customer experience.Key responsibilities include:Managing the daily opening, operation, and closing of the coffee shop.Supervising baristas, service staff, and other team members.Preparing staff schedules and ensuring appropriate staffing levels throughout the day.Maintaining consistently high standards of coffee, food, presentation, cleanliness, and customer service.Training, coaching, and monitoring staff performance.Handling customer feedback and resolving complaints professionally and efficiently.Monitoring daily sales and identifying opportunities to increase revenue and average customer spend.Managing inventory levels, stock counts, ordering, wastage, and supplier coordination.Controlling operational costs and supporting profitability targets.Ensuring proper cash handling, POS procedures, and daily reporting.Monitoring product availability and coordinating with suppliers and internal teams to avoid shortages.Ensuring compliance with food safety, hygiene, health, and operational requirements.Supporting promotions, activations, partnerships, and marketing initiatives that drive footfall and sales.Preparing regular operational and performance reports for management.Identifying operational problems early and taking ownership of implementing solutions.Maintaining strong communication between staff, suppliers, management, and other relevant stakeholders.QualificationsPrevious experience managing a coffee shop, café, restaurant, or similar food and beverage operation.Strong understanding of coffee shop operations, service standards, and customer experience.Demonstrated experience managing and supervising teams.Strong leadership skills with the ability to hold employees accountable while maintaining a positive working environment.Experience with staff scheduling, training, onboarding, and performance management.Good understanding of inventory management, stock control, purchasing, and wastage reduction.Experience monitoring sales, costs, budgets, and basic operational financial performance.Strong customer-service and complaint-resolution skills.Commercial mindset with an interest in improving sales, profitability, and overall shop performance.Highly organized, proactive, and able to manage several operational priorities simultaneously.Strong problem-solving skills and the ability to make decisions independently when required.Knowledge of food safety, hygiene, and health regulations.Comfortable working in a hands-on environment and being present on the shop floor.Effective communication skills in English; Arabic or additional languages are an advantage.Relevant hospitality, food and beverage, or business qualifications are beneficial but not mandatory.