Food and Beverage Manager

The F&B Manager is responsible for overseeing the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service, and satisfaction, food quality, cleanliness and sanitation.What you'll do:Assist the AGM/GM with overseeing the outlet to ensure a smooth execution of serviceDevelop staff training programs to ensure knowledgeable service throughout the outletAssist in the development of departmental objectives, policies, procedures, and strategiesTrain and supervise Food & Beverage employees; provide feedback based on observationDemonstrate a working understanding of labor cost control through effective scheduling and proactive managementAnalyze operational problems, such as theft and wastage, and assist the F&B Managers in establishing procedures to alleviate these problemsHold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as neededEnsure immediate response is given to guest comments and concerns and apply corrective measures when necessaryEnsure all employees adhere to dress code policies for their scheduled shiftsAssist in establishing cost improvement objectives and implementing action plansFollow inventory standards and procedures and consistently conduct an accurate inventoryEnsure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for resultsEnsure that all staff is delivering the level of service in accordance with New Waterloo Standard Operating ProceduresCreate opportunities for ongoing education and development of team membersPromote and encourage guest name recognition at all times with both internal and external guestsMaintain a high level of cleanliness and awareness of safety in the work areaEnsure that all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as neededEnsure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure the outlet needs are met.Who you are:2+ years of related experience in the hospitality industry preferred.You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.You have strong written and verbal communication skills and the ability to write routine reports and correspondence.You can speak effectively before guests and groups of co-workers.You can navigate and operate computer and Point of Sale (POS) systems.You can apply concepts of math including addition, subtraction, multiplication, and division.You are a leader. You’re dedicated to developing your team and creating a holistic sense of mission.You believe that good hospitality is an experience, not just a transaction.You believe in learning and personal growth; you show up as a contributor, not a spectator.You have a solutions-oriented mindset and the confidence to make fast-paced decisions.You’re excellent with time management and can function effectively in a dynamic environment.You have a strong work ethic and the ability to work both autonomously and with a team.BENEFITSWe are proud to offer competitive wages and the following benefits for full-time employees:Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOONew Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will be accepting applications on an ongoing basis until a candidate is selected for this role.