Forward Deployed AI Product Manager

About the RoleWe are looking for a Forward Deployed AI Product Manager to work directly with customers and transform complex business requirements into practical, high-impact AI agent solutions.This role sits at the intersection of Product Management, AI, Business Process Analysis, and Customer Solutions. You will understand how customers operate, identify opportunities where AI can create meaningful value, design agent workflows, and work closely with engineering teams to bring those solutions into production.Key ResponsibilitiesCustomer & Business Discovery:Work directly with customers to understand their business processes, workflows, systems, and challenges.Conduct discovery sessions with business, operational, technical, and executive stakeholders.Identify opportunities for AI-driven automation and process improvement.Translate complex and ambiguous business problems into clear product and AI opportunities.AI Agent & Solution Design:Design end-to-end AI agent workflows based on customer requirements and business objectives.Define agent behavior, knowledge sources, tools, actions, business rules, escalation paths, and human handoffs.Determine where AI should automate, assist, or defer to human teams.Collaborate with engineering and AI teams to validate technical feasibility and deliver solutions.Product Management:Translate customer needs and AI solutions into PRDs, user stories, acceptance criteria, and functional requirements.Prioritize requirements based on customer value, business impact, feasibility, and scalability.Work closely with Product, Engineering, AI/ML, Design, QA, and Customer Success teams.Identify recurring customer requirements and turn successful solutions into scalable product capabilities.Deployment & Optimization:Support the implementation and launch of AI solutions with customers.Analyze real-world agent performance, customer feedback, and workflow outcomes.Continuously improve agent workflows, knowledge, integrations, and product capabilities.Define and track success metrics, including automation, resolution, customer experience, efficiency, and ROI.Requirements3–5 years of experience in Product Management, Technical Product Management, Solutions Consulting, Business Analysis, Solutions Architecture, or a related role.Experience with B2B SaaS, enterprise software, or complex technology products.Strong experience working directly with customers and business stakeholders.Strong understanding of business process and workflow analysis.Practical understanding of Generative AI, LLMs, AI agents, and agentic workflows.Familiarity with RAG, tool/function calling, prompt engineering, AI evaluation, guardrails, and human-in-the-loop workflows.Working knowledge of APIs, webhooks, integrations, and data flows.Strong product discovery, requirements gathering, problem-solving, and prioritization skills.Excellent communication and stakeholder management skills.Ability to work effectively with both technical and non-technical teams.PreferredExperience building or deploying production AI agents.Experience with conversational AI, customer experience, contact centers, CRM, ERP, workflow automation, or enterprise integrations.Experience in SaaS, Ecommerce, BFSI, Telecom, or other enterprise domains.Basic knowledge of SQL, Python, or JavaScript.What We’re Looking ForSomeone who can understand a customer's business, discover where AI can create value, design the right agent workflow, translate it into product requirements, and work with technical teams to deliver it.You should be equally comfortable discussing business problems with customers, product requirements with PMs, and technical feasibility with engineers.