Forward Deployed AI Value Engineer

At XTM Group, we build technology that helps enterprises connect with global audiences faster and more efficiently. Our Translation Management platform enables organizations to automate and streamline every stage of the localization process.We believe innovation happens when talented people collaborate, experiment, and continuously learn. That's why we foster an inclusive, solution-oriented culture where curiosity, teamwork, and ownership are valued every day. Our mission is to become the leading enterprise Translation Management System — and we're looking for people who want to help shape the future of global communication technology.The RoleWe are seeking a highly versatile, technically advanced, and commercially astute Forward Deployed AI Value Engineer to join our centralized AI Value Realization team.In this elite, high-impact role, you will act as a technical and strategic powerhouse, operating directly on the front lines with XTM's largest enterprise customers and prospects. You will own the entire lifecycle of our AI capabilities—from initial value definition and custom Proofs of Concept (PoCs) to advanced workflow deployment and continuous optimization.This is not a traditional support or back-office engineering role. As a Forward Deployed Engineer, you will combine deep technical expertise in AI/LLMs with the consultative skills required to redesign localization workflows for global brands, drastically reducing Time-to-Value (TTV).This is an individual contributor role, and the successful candidate will not have direct people-management responsibilities.Scope of Tasks2. Workflow Consulting & Change Management3. Continuous Optimization & Feedback Loop End-to-End AI Value Delivery & PoCsProof of Concept Ownership: Design, build, and technical-validate custom AI-driven localization workflows during the pre-sales and expansion phases to outmaneuver competitionDeployment & Integration: Lead the technical onboarding and deployment of XTM's AI features, ensuring seamless integration via APIs with clients' existing content management systems (CMS) and data pipelinesValue Definition: Partner with clients at the onset to map their baseline metrics (e.g., translation memory leverage, MT edit distance, cost-per-word, turnaround times) and align XTM's AI capabilities with their strategic business goalsWorkflow Engineering: Audit clients' legacy localization setups and architect automated, AI-first workflows within XTM (leveraging advanced AI matching, automated tagging, and LLM capabilities)Enterprise Advisory: Act as a trusted advisor, guiding enterprise localization teams through the operational change management required to transition to AI-augmented translation modelsAdoption & Enhancement: Monitor post-onboarding feature utilization, proactively identifying opportunities to tune AI models, refine prompts, and unlock deeper ROI for the customerR&D Linchpin: Act as the direct, unfiltered feedback loop between customer production realities and XTM's Product/R&D teams, channeling real-world edge cases into core product enhancementRequirementsCore AI Competencies & "Natural Curiosity"Deep AI Literacy: A profound, self-driven interest in the evolution of Artificial Intelligence. You don't just use AI; you understand how Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and neural machine translation (NMT) operate under the hoodContinuous Learning: A proven track record of experimenting with new AI tools, models, and frameworks outside of formal job requirementsTechnical SkillsAPI & Integration Expertise: Strong hands-on experience working with REST APIs, webhooks, and modern data formats (JSON, XML)Scripting & Data Analysis: Proficiency in Python or similar scripting languages to manipulate localization data (TMX, XLIFF), automate tasks, or analyze performance datasetsLocalization Tech Context (Highly Preferred): Familiarity with Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, or modern localization workflows is a significant advantageClient-Facing & Commercial AcumenConsultative Communication: Ability to confidently present complex technical AI architecture to engineering teams, while seamlessly pivoting to explain business ROI to C-level executivesProblem-Solving Agility: A "hacker" mindset—capable of finding creative technical workarounds to unblock clients and close deals fasterKey Performance Indicators (KPIs)Time-to-Value (TTV): Reduction in days from contract signature/AI feature enablement to active production usageAI Feature Adoption Rate: Month-over-Month increase in utilization of automated and AI features across assigned accountsPoC Win Rate: Technical success rate of pre-sales AI validationsCustomer Satisfaction: Achieving a 95%+ CSAT/CES floor for AI deployment and enablement interactionsBenefitsWhy You'll Enjoy Working HereAt XTM, we want people to do meaningful work, grow their careers, and have the freedom to innovate. Here's what you can expect:Make a real impact — contribute to meaningful business outcomes, solve challenges, and help shape the future of our products and servicesInnovate with AI and technology — explore new ideas, use modern tools, and find smarter ways to work, build, and solve problemsGrow your career globally — develop your skills, learn from experienced colleagues, and explore opportunities across our international teamsCollaborate across disciplines — work with talented people from different backgrounds and areas of expertise to turn ideas into practical solutionsKeep learning and evolving — stay curious, explore emerging trends, and develop your expertise in a culture that values continuous improvementEnjoy competitive rewards and benefits — access compensation and benefits designed to support your professional growth and personal wellbeingBenefits may vary depending on location and employment type. Your Talent Partner will share additional details during the hiring process.Inclusion at XTMAt XTM Group, we believe diverse perspectives create stronger ideas, better products, and more meaningful experiences. We're committed to building a workplace where everyone feels respected, supported, and empowered to succeed.If you require accommodations during any stage of the recruitment process, we encourage you to let us know — we're happy to support you.What To Expect From The Hiring ProcessWe aim to create a hiring experience that is transparent, engaging, and respectful of your time.Application ReviewOur Talent Acquisition team will review your application and experience carefully.Introductory ConversationIf your profile aligns with the role, you'll meet with a Talent Partner to discuss your background, career goals, and the opportunity in more detail.Skills & Team ConversationsYou'll connect with hiring managers and cross-functional stakeholders to discuss your experience, skills, problem-solving approach, and how you can contribute to the team and the wider business.Final DiscussionsDepending on the process, there may be a final conversation focused on strategic thinking, collaboration, and long-term growth potential.Offer & OnboardingSuccessful candidates will receive a tailored offer and onboarding support to help them succeed from day one.Recruitment Notice Please be aware of fraudulent recruitment activity. Official communications from XTM will only come from email domains ending in: @xtm-intl.com @xtm.ai @xtm.cloud @transifex.com