Forward Deployed Engineer

We are looking for a Forward Deployed Engineer (FDE) to join our Customer Success team. Unlike a traditional backend engineer who only builds to a locked spec, or a business analyst who only gathers requirements and hands off, you own both. You move fast without losing the thread between what the customer actually needs and what gets built — replacing a split handoff model with continuous, end-to-end ownership.You sit at the intersection of product engineer, customer success, and operations — working directly with the customer's business and technical teams, partnering with the Engagement Manager on account context and scope sign-off, and escalating to the Solution Architect (SA) when a solution needs architecture beyond your call.What You'll Do Discovery & RequirementsLead requirements discovery directly with the customer.Translate ambiguous business needs into a concrete, buildable scopeDevelop a prototype based on the gathered requirements if neededValidate discovered requirements against technical feasibility in real time, and flag scope risks to the Engage Manager or Solution Architect before committing to buildConfiguration & Training Configure the Fano product to align with the identified specification.Write and maintain functional specifications and configuration documentation.Design and deliver customer training across admin and end-user audiences.Support customer to conduct UAT and triage defects along the wayDevelopment & Integration Write production-quality integration code to connect Fano's platform with customers' existing systemsDesign and implement technical solutions that go beyond standard configuration.Conduct systems integration testing and resolve technical defects related to integration surfaced in UAT or production.Delivery & Scope OwnershipOwn requirements, execution of integration and product configuration for your assigned project, partnering with Engage manager to have requirements sign-offDocument recurring customer pain points and feed them back to Fano's product engineering team.Hand over cleanly to Production Support once the project is live.What You Bring Required CompetenciesProduct Expertise: deep understanding across the Fano product suite: AI technology/models, configurations, integrations and end-to-end solutioning, able to present solution/product confidently to customersSubject Matter Expertise: deep understand of customer use cases and business scenarios across Fano’s served industries, including financial industry, telecom, government etc.Technical Expertise: coding, scripting, prompt engineering, and the ability to execute the required integrationsDiscovery Expertise: translating ambiguous business needs into a buildable technical scope and developing prototypes aligned with customer requirementMindset & Soft SkillsComfortable owning both discovery and build — no handoff to fall back on, and no separate checkpoint catching your scope calls.Bias for action: you ship code quickly to unblock customers, then iterate.High tolerance for ambiguity: you can turn “this doesn’t feel right” into a technical spec.Empathy for non-technical users: you explain complex issues in plain language to customer business stakeholders.Required Experience3–6 years combining hands-on technical delivery (integration, scripting, configuration) with requirements discovery or business analysis, Solutions Engineer, or similar customer-facing technical role.Experience with conversational AI, speech analytics, or NLP products.Strong proficiency in Python and Golang.Experience with REST APIs, webhooks, and data integration (JSON, CSV, XML).Working knowledge of SQL and at least one cloud platform (AWS, GCP, or Azure).Familiarity with Kubernetes, Linux/Unix command line and basic Docker usage.Banking & finance domain exposure preferred.