Forward Deployed Engineer

About Callby.aiAt Callby.ai, we're building the next generation of enterprise Voice AI.Our AI-powered voice agents help businesses automate customer conversations, streamline operations, and deliver better customer experiences. We work with enterprise customers across different industries, bringing conversational AI into real-world business processes.We're a growing startup where engineering, product, and customer success work closely together to turn AI technology into reliable, production-ready solutions.About the RoleWe're looking for a Forward Deployed Engineer to bridge the gap between our AI platform and our enterprise customers.You'll take ownership of customer deployments from technical onboarding and integrations to AI agent configuration, testing, go-live, and continuous improvement.This is a hands-on, customer-facing engineering role. You'll work directly with customers to understand their requirements, translate business processes into working AI solutions, solve technical challenges, and ensure successful production deployments.You'll collaborate closely with our engineering and product teams while taking responsibility for making AI work in real-world environments.What You'll DoOwn customer deployments: Manage the technical journey from onboarding and requirements gathering to testing, production launch, and post-launch optimization.Build and configure AI agents: Design, develop, and optimize prompts, conversational flows, business rules, and agent configurations based on customer requirements.Drive integrations: Work with APIs, webhooks, CRM/ERP platforms, and other enterprise systems to connect our AI agents with customer environments.Test and validate: Create test scenarios, evaluate AI agent behavior, identify edge cases, troubleshoot issues, and ensure production readiness.Support go-live processes: Coordinate technical preparations, user acceptance testing (UAT), and production rollouts.Improve live deployments: Monitor agent performance, analyze conversations, investigate issues, and continuously improve deployed solutions.Manage evolving requirements: Evaluate new customer requests, implement configuration changes, and coordinate product or engineering developments when needed.Bridge customers and engineering: Translate technical and business requirements into actionable solutions while sharing customer feedback with our product team.What We're Looking ForBachelor's degree in Computer Engineering, Computer Science, Software Engineering, or a related technical field.Solid understanding of software development fundamentals, APIs, HTTP, JSON, and databases.Ability to read, understand, and write code, preferably in Python, JavaScript, or TypeScript.Familiarity with or strong interest in LLMs, generative AI, AI agents, and prompt engineering.Strong analytical thinking, debugging, and problem-solving skills.Ability to understand business requirements and translate them into technical solutions.Good communication skills and confidence interacting directly with enterprise customers.A proactive, detail-oriented mindset with a strong sense of ownership.Professional working proficiency in Turkish and English.Currently based in Istanbul and able to commute to and work from our office on a regular basis.We're open to candidates at different experience levels. What matters most is your technical foundation, ability to learn quickly, and willingness to take ownership.Nice to HaveExperience with REST API integrations, webhooks, and third-party services.Experience working with LLM APIs, prompt engineering, AI agents, or conversational AI applications.Familiarity with Voice AI technologies, speech-to-text (STT), text-to-speech (TTS), or telephony systems.Experience with CRM platforms, contact center solutions, or enterprise integrations.Understanding of cloud environments, application logs, monitoring, and troubleshooting.Previous experience in technical implementation, solutions engineering, or customer-facing software engineering roles.Why Join Callby.ai?Work on real-world AI: Build and deploy AI solutions that are actively used by enterprise customers.Own the full lifecycle: Be involved from the first technical discussion to production deployment and continuous improvement.Make a direct impact: Your work will directly influence customer success and product development.Grow with the technology: Gain hands-on experience with LLMs, Voice AI, enterprise integrations, and production AI systems.Be part of a growing startup: Work closely with a collaborative team, take meaningful responsibility, and help shape how we build and deliver our solutions.If you enjoy solving real-world problems, working directly with customers, and turning AI technology into reliable products, we'd love to hear from you.