Forward Deployed Engineer (Software Engineer, AI Innovation)

About UsAt Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech.With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value.From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.Our Facts & Figures23+ years of expertise - Gradion builds digital platforms & deep-tech solutions3 continents: Asia, Europe and Africa300+ specialists across 7 countries: Vietnam, Singapore, Thailand, Saudi Arabia, Germany, Egypt and Australia100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer)Vietnam's Best IT Company - recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025)ISO 27001About The RoleMost companies know AI can change how they work. Far fewer know how to get it running inside their own systems, data, and processes. That gap is where this role operates.As a Forward Deployed Engineer on our AI Innovation team, you work directly with clients/ stakeholders to turn real business problems into working AI solutions. You sit with their teams, understand how they operate, and build what they need: integrations, automations, AI agents, and production-ready applications on top of their existing platforms.You write production code, and you also run discovery sessions, scope solutions, and explain technical trade-offs to business stakeholders. What you learn in the field feeds back into Gradion's reusable accelerators and solution offerings.What You'll DoDiscover and scope with clients/ stakeholdersRun discovery sessions with clients/ stakeholders to understand workflows, data, systems, and pain pointsIdentify where AI and automation can create measurable business valueTranslate business needs into clear technical scope, solution designs, and delivery plansBuild and deploy AI solutionsDesign and build AI-powered applications, agents, and automations using LLMs, RAG, and tool-calling workflowsIntegrate solutions with systems such as ERP, CRM, data platforms, and internal APIsDeliver fast prototypes and proofs of concept, then take the successful ones to productionEnsure solutions are secure, reliable, observable, and maintainableOwn outcomes in the fieldMeasure results after deployment and iterate based on real usage and feedbackSupport pre-sales with technical demos, solution input, and effort estimates when neededShape Gradion's AI capabilityTurn repeated patterns into reusable components, templates, and acceleratorsShare field insights with delivery, product, and leadership teamsStay current with AI models, frameworks, and tooling, and bring practical learnings to the teamExperienceWhat We Are Looking ForProfessional software engineering experience, with solutions shipped to productionHands-on experience building applications with LLMs (e.g., OpenAI, Anthropic, Gemini APIs) and related patterns such as RAG, agents, and tool callingExperience in client-facing roles such as consulting, agency, solutions, or implementation workTechnical SkillsComfortable across backend and frontendSolid with APIs, system integration, databases, and data pipelinesWorking knowledge of at least one cloud platform (AWS, Azure, or GCP), plus Docker and CI/CDFamiliarity with AI frameworks and tooling (e.g., LangChain, LlamaIndex, vector databases, evaluation tools)Skills And ApproachExplains technical concepts clearly to non-technical stakeholdersProduct mindset: focuses on business outcomes, not just featuresComfortable with ambiguity: you scope the problem before you code itSelf-directed and accountable from discovery to deliveryLanguageGood English proficiency (written and spoken)Why You'll Love Working HereJoin Vietnam's Best IT Company - Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 8 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that's redefining how businesses scale through technology.Career Growth & Leadership Development - Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you're ready to step up, opportunities will always be there for you.AI-First Engineering & Strategic Consulting - Our engineering culture integrates AI as a core driver of design, development, and optimization, not an add-on. As a forward-thinking consultancy, we go beyond traditional engineering, combining technical excellence with a strategic mindset to deliver transformative solutions for ambitious businesses.Competitive Compensation - We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards.And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and personally. Including:Performance bonus of up to 2 months' salaryPerformance review twice a year, so your growth is recognized and rewardedPremium healthcare for you, plus an annual health check15 days of annual leaveFull salary during probationHybrid working for real flexibilityMonthly Happy Hour and Community Tech activitiesWork on global projects as part of an innovation team that shapes ideas for the hi-tech worldDiverse training programs to keep you growingWorking Time and LocationWorking time: Monday - Friday (9 AM - 6 PM)Location:Ho Chi Minh office: Podium Floor, Sapphire 2 tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, VietnamDa Nang office: 23rd Floor, G8 Golden Building, 65 Hai Phong, Hai Chau Ward, Da Nang City, VietnamRemote Work: Candidates based in Hanoi or Can Tho are welcome to work remotelyWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.