Founder's Office - AI Implementation

Company Description NextDimension AI is building the operating system for specialty medicine. We deploy autonomous AI agents that handle the full scope of patient operations — scheduling, care coordination, billing, and more — so practices can run leaner and patients get a better experience.Our team comes from Google, Amazon, Nvidia, Adobe and Visa.We are rapidly growing and looking for builders who want to do the best work of their careers on problems that actually matter: Patient journey, Healthcare systems optimization, and a new AI-native Operating System for Health Systems.Role Description This is a full-time, on-site role based in Gurugram, working closely with the founders to drive product delivery across key customer implementations. You’ll own what happens after a customer signs — getting them live, keeping them healthy, and helping them grow. Run the implementationsOwn the plan and timeline for every account you’re assigned — who’s doing what, by when, and what’s blocking itJuggle several implementations at once and always know where each one standsChase down client-side blockers and unblockOnboard new customers with QualityRun onboarding start to finish — kickoff, setup, configuration with the engineers, testing, and go-liveBe the customer’s main point of contact the whole way throughMake sure every deployment is actually set up right before it goes live — quality, not just hitting the dateKeep accounts healthy and growingWatch the numbers that matter once a customer is live — adoption, resolution rate, AI-booked appointments, prior-auth automation, patient satisfactionRun regular check-ins and act as the early warning system the moment an account goes quietSpot the opening to expand when an account is doing well and hand a warm, well-prepped expansion roadmap to customersBuild the playbookTurn what works into reusable SOPs, templates, and checklists as you go, organized by customer typeMake each new customer an activation, not a project you start from scratchSet it up so all teams involved know what is next, and time to delivery keeps going downWho You AreYou’ve done this before — carried customers from signed to live to growing, and you’ve done it for more than one at a time without losing the thread.You’ll need:3 to 6 years in hands-on, customer-facing delivery — implementation, onboarding, customer success, professional services, technical account management, or project management — ideally in B2B SaaS, AI, or healthtechA real track record running several implementations or accounts in parallel, on a timeline, and driving people to go-liveProof you’ve owned a deployment end to end yourself, from kickoff to adoption — not managing a relationship while someone else did the workFinisher energy — you go after the boring blocker and close the loop, every timeComfort with US-overlap hours for customer callsStrong plus:You know US healthcare workflows or EHR/PMS systems or you’ve worked in RCM or practice operationsYou’re AI-native — you already use AI tools to automate your own work and you get what agentic systems can and can’t doWhat to expect

Location: Gurugram, India — 5 days in-office, 1 day work from home.Enterprise products shipped at startup speed.Salary + Bonus + EquityReady to build in the next dimension?

We're not looking for someone to maintain a project. We're looking for someone to define the future of patient & practice experiences. Apply to join our mission!