Founding Solutions Engineer, San Francisco

About Graphon LabsGraphon Labs is building the multimodal memory layer to enable easy search and analysis of documents, images, video, and audio. We do this by using our proprietary technology to automatically build a graph over your data that extracts out the key structure needed to deliver fast and accurate searches at inference time. Using graph analysis techniques based on the study of graphons, our system creates nodes and edges at a more abstract and powerful level of understanding to help link related information.Graphon works wherever critical knowledge lives in video, images, documents and audio:Field technicians diagnose and fix complex equipment, from commercial trucks to HVAC systems, fasterFrontline workers across manufacturing plants, food production lines, warehouses and service centers get trained in hours instead of weeksGaming companies find the best moments across thousands of hours of gameplay footage and turn them into shareable clips automaticallyNASCAR, Formula 1 and other race teams connect onboard video, team radio and race data to see what separates a winning lap from a losing one, fast enough to act on itProduction studios search entire footage libraries by what’s on screen and what’s said, finding a specific scene, shot or line in secondsThe TeamWe are a lean and experienced team that values ownership, pragmatism, and technical excellence. We have raised significant capital from top-tier VCs and strategic funds to scale this new paradigm.Arbaaz Khan, CEO: ex-Amazon; PhD in Robotics and ML.Clark Zhang, CTO: ex-Meta; PhD in Robotics and ML.Deepak Mishra, COO: ex-VC; 10+ years of Enterprise Technology experience.About the RoleGraphon is hiring its Founding Solutions Engineer: the technical partner who earns a customer’s trust before the sale and makes sure they realize value after it. You’ll own the technical side of every deal, from the first demo through a live deployment, working alongside our Account Executives, our Head of Sales, the founders and our engineering team. This role is for a proven solutions engineer who wants what most careers never offer, a breakthrough product, enterprise scale deals, the chance to build the technical sales function from the ground up, and a seat at the table while the company is being built.You will:Partner with Account Executives from first meeting to close, leading technical discovery and answering hard questions in real timeBuild custom demos on each customer's own documents, images, video and audio, showing them their own data in a way they've never seen itDesign and run focused proofs of concept tied to clear business success criteriaRun rigorous evaluations against customers' existing RAG and vector search pipelines, and explain why the evaluation method matters as much as the scoreWin over the technical teams who built the systems we are replacing/augmenting, earning their respect technicallyLead security reviews and vendor questionnaires, and explain our managed deployment model with confidence to IT and InfoSec teamsGuide customers through integration, onboarding and deployment until they realize measurable value like faster repairs, faster training, expert knowledge captured, better decisionsBring what you learn in the field back to product and engineering to shape what we build nextBuild the demo library, evaluation and POC framework, and onboarding playbook that every future Solutions Engineer will useAbout you:5+ years in solutions engineering, sales engineering, solutions architecture or forward deployed engineering at an enterprise software or AI company, with a track record of winning technical evaluationsHands on with AI like you've built applications using LLMs and retrieval systems (RAG, vector and hybrid search), and you can get a working demo running on messy, real world data quicklyYou know how to evaluate AI systems (LLM-as-judge, retrieval metrics, the limits of semantic-similarity scoring) and can defend results in front of a skeptical technical audienceProven at taking enterprise customers from proof of concept to production deploymentComfortable with modern cloud environments (AWS, GCP, Azure), APIs, data integrations, and enterprise security and compliance conversationsEqually credible with a field technician, an AI team and a CIOExperienced partnering with sellers in a structured sales processHigh agency: you spot problems before anyone asks and solve them without waiting for a processWillingness to travel 25% - 50%Compensation & BenefitsThe OTE range for this role is $250,000 - $325,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Meaningful equity with the opportunity to own a real stake in a category defining companyComprehensive benefits including health, dental, vision, matching 401kGraphon is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.