Franchise Owner

Company Description YooKatale is a mobile food market that enables selling, buying, and advertising food products and services, serving both homes and commercial clients across Uganda, Africa. Guided by a mission to make food accessible everywhere and a vision to connect people and communities to healthy food anywhere, the company focuses strongly on customer needs and satisfaction. YooKatale operates as a hybrid organization, combining physical and digital technology solutions to address everyday challenges in society. Its culture emphasizes customer-centricity, respect, simplicity, authenticity, curiosity, and persistence, while also valuing employee well-being and stakeholder relationships. This strategic approach supports long-term business growth and creates opportunities for partners who share these values.Role Description The Franchise Owner role at YooKatale is a contract position based in Dubai, with a hybrid work arrangement that allows some work from home. The Franchise Owner will oversee daily operations of the YooKatale franchise, including funding the digital franchise, managing staff, coordinating & operating the digital store food product listings, and ensuring high-quality customer experiences. This role involves driving local sales and marketing efforts, building relationships with food suppliers and service providers, and maintaining brand standards across all customer touchpoints. The Franchise Owner will be responsible for recruiting, training, and supervising team members, monitoring performance metrics, and implementing company processes to support growth and profitability. Collaboration with YooKatale’s central team to align on strategy, technology use, and operational improvements is expected, while adapting solutions to the local market.Qualifications Demonstrated experience in franchising and franchise operations management, with the ability to follow and uphold established brand standards.Strong background in sales and business development, including negotiating with vendors and partners and working toward revenue targets.Experience in recruiting and training team members, with skills in onboarding, performance coaching, and building cohesive teams.Proven customer service skills, with a focus on delivering positive, consistent experiences and handling customer feedback professionally.Solid understanding of basic finance and operations (e.g., budgeting, inventory management, and reporting) within a retail or food-related environment.Ability to work in a hybrid setting, balancing on-site presence in Dubai with remote coordination and digital tools.Strong communication and interpersonal skills, with the ability to collaborate across cultures and work with diverse stakeholders.Previous experience in food services, retail, or hospitality and familiarity with digital platforms or mobile marketplaces are beneficial.Entrepreneurial mindset, problem-solving ability, and willingness to align with YooKatale’s mission, vision, and core values.