Franchisee

Company Description YooKatale is a mobile food market that enables buying, selling, and advertising food products and services in Uganda, Africa, serving both homes and commercial clients. Guided by a mission to make food accessible everywhere and a vision to connect people and communities to healthy food anywhere, YooKatale focuses on customer needs and satisfaction above all. The company operates as a hybrid organization, integrating physical and digital solutions to address everyday challenges in society. Its culture emphasizes being customer-centric first, fostering a positive environment for employees, and then considering stakeholder interests to support long-term success. Core values include focusing on the customer, respecting everyone and opportunities, simplifying processes, being authentic and curious, and maintaining resilience.Role Description The Franchisee role at YooKatale is a contract position based in Dubai with a hybrid work arrangement, combining on-site activities with some work-from-home flexibility. The Franchisee will manage local operations, including overseeing daily marketplace activities, coordinating with vendors, and ensuring that food products and services meet YooKatale’s quality and customer service standards. This role involves promoting YooKatale within the local community, building strategic relationships with clients and partners, and executing marketing initiatives to grow the brand presence in Dubai. The Franchisee will monitor performance metrics, manage budgets, and report regularly on sales, customer feedback, and operational improvements. Day-to-day, the Franchisee will solve operational issues, align local practices with company values and guidelines, and collaborate with YooKatale’s central team to implement digital and physical solutions that improve customer experience.Qualifications Strong business management and franchise operations skills, including budgeting, planning, and performance monitoring.Experience in sales, marketing, and community engagement, with the ability to grow a brand and build lasting client relationships.Operational and logistical skills, particularly in retail, food service, or marketplace environments.Comfort with digital tools and platforms, including mobile applications, online marketplaces, and basic data analysis.Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate across cultures and teams.Demonstrated customer-centric mindset and alignment with YooKatale’s values of respect, authenticity, curiosity, and resilience.Prior experience in franchising, entrepreneurship, or running a small business is highly beneficial.Ability to work in a hybrid setup in Dubai, with flexibility to handle both on-site and remote responsibilities.Relevant diploma or degree in business, marketing, hospitality, or a related field