Fraud Investigator

Hi ConnectionsTeamware is hiring for Fraud Analyst roleLocation:GurugramExperience:2+yearsNotice period - ImmediateJD:The Payments (Payments Risk and Compliance Team) team’s mission is to keep the onlinepayment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid withconfidence, create a world-class compliance organization and have a data driven approach tobuilding an innovation friendly, scalable compliance program. Our goal is to ensure thatPayments can grow in a safe fashion, with risks appropriately measured and mitigated.The Difference You Will Make:Specialist supports payments risk activities. This position is responsible for managinghigh volumes of alerts and/or cases generated by multiple queues to satisfy processes requiredby risk programs. This role ensures that day-to-day risk activities relating to these programs aremaintained to a high standard.A Typical Day:● Maintain Subject Matter Expertise of your respective Specialization to successfullycomplete core work and escalations● Educate users on how to maintain security and safety while using responsibly● Investigate complex situations and potential fraud surfaced in high volume queues● Working with operational lead to support cross-functional groups to develop and enhanceinternal policies and tools such as increasing automation, updating policies, and fixingproduct loopholes● Understand our risk systems and investigate account patterns● When trends or product vulnerabilities have been identified, you are able to escalate tothe Product Support Job Family● Maintain high levels of confidentiality while performing investigations● Comprehensively document investigations● Develop and maintain a comprehensive understanding of the purpose of yourSpecialization● Work with external Product vendors to enhance proactive and reactive risk detection asan informing or collaborating task.● Demonstrate great judgement and be open to sharing what you know with others.Your Expertise:● 1+ years of work experience● Knowledge of Law enforcement requests and RFI and Liens process● Must be available for a regular schedule of 5 days work per week (40 hours), mutuallyagreed with your Lead, which may include weekend days and public holidays. Shifts mayinclude evening/night or early morning hours.● Excellent interpersonal and communication skills, both written and verbal, to help ourcommunity in a tactful and diplomatic manner. Ability to balance fraud preventionalongside a positive customer experience.● Excellent problem solving, critical thinking, analytical, ability to organize and workindependently with rapidly changing priorities● Solution and outcome-oriented● Strong investigative ability, internet research, organizational, and analytical skills.If interested share cv to manasa.a@twsol.com